At a Glance
- Tasks: Lead a team of volunteers and drive sales in a vibrant charity shop.
- Company: Join a community-focused charity making a difference in Pershore.
- Benefits: Enjoy generous holiday, health support, and professional development opportunities.
- Other info: Flexible hours and a supportive environment for personal growth.
- Why this job: Make an impact while gaining valuable retail and leadership experience.
- Qualifications: Retail experience and a passion for customer service are essential.
The predicted salary is between 9324 - 9324 £ per year.
Location: Pershore, High Street.
Contract: Permanent, part‑time (14 hours over 2 days).
Salary: £9,324 per annum pro rata (£23,311 FTE).
Application Deadline: 7 June 2026.
About the role
Using your experience in retail management and leadership, you will work with the Shop Manager and the local community to drive sales, source quality fashion, accessories and homeware from donations, and build a solid customer base and network of generous donors. You will manage a team of volunteers, recruit and train new volunteers, and provide excellent customer service to those purchasing and donating.
Key responsibilities
- Lead and motivate a team of volunteers to achieve maximum success.
- Recruit, train and support new volunteers.
- Manage sales, cash handling and reconciliation.
- Ensure a friendly and welcoming shopping experience for customers and donors.
- Plan a flexible working pattern, including weekends and bank holidays, and provide coverage for additional duties as required.
- Collaborate with the Shop Manager and community to promote the shop and its purpose.
About you
- Previous experience working in a retail environment.
- Cash handling and reconciliation experience.
- Experience of leading a team.
- Strong customer experience focus.
- Computer and administration skills.
- It would also be great if you had experience managing volunteers.
Benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
- Programmes for physical and mental well‑being support.
- Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family.
- Health cash plan.
- Unlimited access to an employee assistance programme.
- Pension scheme with enhanced employer contribution.
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance.
- 20% discount on Pet Plan pet insurance.
- Enhanced family‑friendly policies.
- Recognition scheme.
- Annual volunteer days.
- Charity worker discounts across a range of retailers.
Charity Shop Lead: Volunteer Team & Retail Growth in Pershore employer: Blue Cross UK
As a Charity Shop Lead in Pershore, you will be part of a supportive and community-focused environment that values your leadership skills and retail experience. The company offers an array of benefits including generous holiday entitlement, well-being programmes, and professional development opportunities, ensuring that you can grow both personally and professionally while making a meaningful impact in the local community. Join us to lead a passionate team of volunteers and create a welcoming space for customers and donors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Shop Lead: Volunteer Team & Retail Growth in Pershore
✨Tip Number 1
Get to know the charity shop scene in your area! Visit local shops, chat with staff, and understand what makes them tick. This will help you tailor your approach when you apply and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to people in the charity sector on LinkedIn or at community events. Building connections can give you insider info about job openings and even recommendations.
✨Tip Number 3
Prepare for interviews by practising common questions related to retail management and volunteer leadership. We suggest role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Charity Shop Lead: Volunteer Team & Retail Growth in Pershore
Some tips for your application 🫡
Show Your Passion for Charity:When writing your application, let your passion for charity and community shine through. We want to see how your values align with our mission, so share any relevant experiences that highlight your commitment to making a difference.
Highlight Your Retail Experience:Make sure to emphasise your previous retail management experience. We’re looking for someone who can lead a team effectively, so include specific examples of how you've motivated teams and driven sales in the past.
Be Personable and Approachable:Since this role involves working closely with volunteers and customers, it’s important to convey your friendly nature in your application. Use a warm tone and share anecdotes that demonstrate your excellent customer service skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Blue Cross UK
✨Know Your Retail Stuff
Brush up on your retail management experience and be ready to share specific examples of how you've driven sales or improved customer service in previous roles. This will show that you understand the ins and outs of retail, which is crucial for the Charity Shop Lead position.
✨Volunteer Management Insights
Since managing volunteers is a key part of this role, think about your past experiences leading teams. Prepare to discuss how you've recruited, trained, and motivated volunteers, and be ready to share any challenges you faced and how you overcame them.
✨Customer Service Focus
The job requires a strong focus on customer experience, so come prepared with examples of how you've provided excellent service in the past. Think about specific situations where you went above and beyond for customers or donors, as this will highlight your commitment to creating a welcoming environment.
✨Community Engagement Ideas
This role involves collaborating with the local community, so have some ideas ready on how you could promote the shop and its purpose. Whether it's through events, social media, or partnerships, showing that you’re proactive about community engagement will set you apart from other candidates.
