At a Glance
- Tasks: Be the welcoming face and organisational backbone of our Rehoming Centre.
- Company: Join the Blue Cross family dedicated to helping pets in need.
- Benefits: 38 days holiday, health support, pension scheme, and discounts.
- Other info: Dynamic role with opportunities for personal development and team collaboration.
- Why this job: Make a real difference while providing exceptional customer service.
- Qualifications: Experience in reception, strong communication, and admin skills required.
The predicted salary is between 19980 - 19980 £ per year.
Department: Rehoming & Fostering Services
Location: Hertfordshire
Compensation: £19,980 / year
Application Deadline: 14 June 2026
Contract: Permanent, part-time (30 hours per week)
Salary: £19,980 (£24,976 FTE)
Location: Hitchin, SG4 8EU
Closing date: Sunday 14th June 2026
Interview date: 24th, 25th & 26th June 2026
Join our team as a Reception and Administration Assistant at our Rehoming Centre in Hertfordshire! Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here's your chance to become an integral part of our Blue Cross family, where you'll play a crucial role in delivering our mission to help more pets in need.
More about the role
As our Reception and Administration Assistant, you'll be the welcoming face and organisational backbone of our Rehoming Centre. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you'll be at the heart of everything we do. In this role, you'll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You'll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You'll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you'll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
About you
We're looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast‑paced environment, you enjoy taking on new challenges and excel in problem‑solving, organisation, and attention to detail.
Knowledge, skills, and experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face‑to‑face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
Blue Cross benefits
Our people are the most important part of delivering our purpose. We want to ensure we provide you with the best working environment we can.
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
Receptionist and Administration Assistant in Kimpton employer: Blue Cross UK
Join Blue Cross as a Reception and Administration Assistant in Hertfordshire, where you'll be part of a compassionate team dedicated to making a difference in the lives of pets and their owners. Enjoy a supportive work culture that prioritises employee wellbeing with generous holiday allowances, professional development opportunities, and a range of health benefits, all while working in a vibrant environment that values empathy and collaboration. This role not only offers meaningful engagement with the community but also fosters personal growth and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Administration Assistant in Kimpton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Blue Cross and their mission. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in customer service and administration can shine in this role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist and Administration Assistant in Kimpton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and working with pets. A touch of warmth and enthusiasm can make your application stand out.
Tailor Your Experience:Make sure to highlight any relevant experience you have in reception or administration roles. We’re looking for someone who can handle a fast-paced environment, so share specific examples that showcase your skills in organisation and problem-solving.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team at Blue Cross.
How to prepare for a job interview at Blue Cross UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administration Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and maintaining a welcoming environment. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share specific examples of how you've provided exceptional customer service in the past. Think about times when you handled difficult situations or went above and beyond to help someone. This will show that you can thrive in an emotional environment.
✨Demonstrate Your Organisational Skills
As an Administration Assistant, organisation is key. Bring up instances where you've successfully managed multiple tasks or projects at once. You could mention your experience with cash handling or using computerised systems, as these are crucial for the role. Highlighting your attention to detail will also impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the team dynamics, training opportunities, or how they measure success in the position. Thoughtful questions can leave a lasting impression on the interviewers.
