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- Tasks: Be the welcoming face and organisational backbone of our Rehoming Centre.
- Company: Join the Blue Cross family, dedicated to helping pets in need.
- Benefits: Enjoy generous holiday, wellbeing support, and a pension scheme.
- Why this job: Make a real difference while providing exceptional customer service.
- Qualifications: Experience in reception, strong communication, and admin skills required.
- Other info: Part-time role with flexible hours and opportunities for personal development.
The predicted salary is between 16156 - 16156 £ per year.
Join our team as a Reception and Administration Assistant at our Rehoming Centre in Hertfordshire! Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here’s your chance to become an integral part of our Blue Cross family, where you’ll play a crucial role in delivering our mission to help more pets in need.
As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming Centre. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do. In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
This role is available on a permanent, part-time basis working on a two week rota:
- Week 1: Tuesday, Thursday, Friday, Saturday, Sunday
- Week 2: Wednesday, Thursday, Friday
About you: We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience:
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply: Click the apply button below and complete the online application process before the closing date on Thursday 12th February 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits: Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Reception and Administration Assistant in Hitchin employer: Blue Cross UK
Contact Detail:
Blue Cross UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant in Hitchin
✨Tip Number 1
Get to know the company! Research Blue Cross and its mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your values align with theirs.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show your personality! During the interview, let your passion for helping pets shine through. Share personal stories that highlight your empathy and resilience, especially in challenging situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception and Administration Assistant in Hitchin
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping pets shine through! We want to see how much you care about providing exceptional customer service and making a difference in the lives of animals.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience, especially in reception and administration roles. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your written application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills, so avoid fluff and focus on what matters.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits there.
How to prepare for a job interview at Blue Cross UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administration Assistant. Familiarise yourself with the key tasks mentioned in the job description, such as managing enquiries and maintaining a welcoming environment. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to share specific examples of how you've provided exceptional customer service in the past. Think about times when you handled difficult situations or went above and beyond to assist someone. This will highlight your empathy and resilience, which are crucial for this position.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience in fast-paced environments and your administrative skills. Practice your responses to questions like 'How do you handle stressful situations?' or 'Can you give an example of how you managed multiple tasks at once?' This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or the impact of the role on the organisation. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
