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- Tasks: Provide essential support and information to clients and the public with compassion.
- Company: Join Blue Cross, a charity dedicated to animal welfare.
- Benefits: 38 days holiday, health support, pension scheme, and discounts.
- Why this job: Make a positive impact while helping animals and their owners.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Hybrid role with great career development opportunities.
The predicted salary is between 22394 - 25000 £ per year.
Contract: Permanent, full time (35 hours per week).
Location: Hybrid role with 2 days a week in our Burford office.
Salary: £22,394 per annum
Closing date: Wednesday 11 February 2026.
Interview date: 23–24 February 2026.
Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public. As the compassionate first point of contact, you will offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance.
Responsibilities:
- Handling complaints from service users with empathy, professionalism, and attention to detail.
- Documenting and investigating complaints and supporting timely resolutions.
- Responding in writing to enquiries and feedback across letters, email, and social media.
- Resolving enquiries and requests promptly, escalating complex issues where needed.
- Staying up to date with Blue Cross initiatives and campaigns to provide accurate information.
- Acting as a brand ambassador, promoting our mission and values in every interaction.
- Processing telephone donations accurately and compliantly.
- Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach.
This role is pivotal in ensuring every interaction with Blue Cross leaves a positive impression, even when addressing concerns or complaints, and contributes to our mission of providing compassionate care to animals and their owners. This role is a full-time position (35 hours per week), working Monday to Friday, 9am to 5pm.
About You:
You will bring excellent communication skills and the ability to engage with a wide variety of people in a busy environment. Resilient and adaptable, you will be comfortable handling sensitive and emotionally charged conversations while maintaining professionalism and compassion.
Knowledge, skills, and experience:
- Customer service experience within a busy office or call centre environment.
- The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries.
- A calm, confident telephone manner.
- Demonstrable resilience and experience of dealing with distressed and angry enquirers.
- Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems.
- Experience of handling complaints.
- Excellent communication skills, both written and verbal.
- The ability to self-manage while working collaboratively as part of a team.
- The ability to demonstrate understanding and apply our Blue Cross values.
Desirable Knowledge, Skills, And Experience:
- An understanding of basic animal welfare.
- An understanding of confidentiality and the Data Protection Act.
- Experience working with CRM or ticketing systems.
- Previous experience of working in the charity/voluntary sector.
How to apply:
Click the apply button below and complete the online application process before the closing date on Wednesday 11 February 2026.
Blue Cross benefits:
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays).
- Programmes for physical and mental wellbeing support.
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family.
- Health cash plan.
- Unlimited access to an employee assistance programme.
- Pension scheme with enhanced employer contribution.
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance.
- 20% discount on Pet Plan pet insurance.
- Enhanced family friendly policies.
- Recognition scheme.
- Annual volunteer days.
- Charity worker discounts across a variety of retailers.
To read more about the benefits Blue Cross has to offer, please visit the "why work for us" page on our website.
Customer Care Officer employer: Blue Cross UK
Contact Detail:
Blue Cross UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer
✨Tip Number 1
Get to know the company! Before your interview, dive into Blue Cross's mission and values. This way, you can show how your passion for animal welfare aligns with their goals, making you a standout candidate.
✨Tip Number 2
Practice your communication skills! Since you'll be handling sensitive conversations, role-play with a friend or family member. This will help you stay calm and professional when addressing distressed clients during the interview.
✨Tip Number 3
Prepare examples of your past experiences! Think of specific situations where you've successfully resolved complaints or provided excellent customer service. This will demonstrate your ability to handle the challenges of the Customer Care Officer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Blue Cross team.
We think you need these skills to ace Customer Care Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Care Officer role. We want to see how you can bring your unique touch to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction, be sure to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can engage effectively with a variety of people.
Highlight Relevant Experience: Don’t forget to mention any customer service experience you have, especially in busy environments. We love seeing how you've handled complaints or sensitive situations in the past, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Blue Cross UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Blue Cross's mission and values. Understand their initiatives and campaigns so you can speak confidently about how you can contribute to their goals as a Customer Care Officer.
✨Showcase Your Empathy
Since this role involves handling sensitive conversations, prepare examples from your past experiences where you’ve successfully managed distressed or angry customers. Highlight your ability to listen actively and respond with compassion.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to rehearse common interview questions related to customer service scenarios, ensuring you demonstrate your calm and confident telephone manner.
✨Be Ready to Multi-task
In a busy environment like Blue Cross, you’ll need to juggle multiple enquiries. Think of examples where you’ve successfully managed high volumes of calls or emails, showcasing your organisational skills and ability to prioritise effectively.
