At a Glance
- Tasks: Support pet welfare by managing cases and ensuring high standards of care.
- Company: Join a passionate team at Blue Cross, dedicated to animal welfare.
- Benefits: Enjoy generous holiday, health support, and professional development opportunities.
- Other info: Flexible working hours with a supportive and collaborative environment.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: Experience with animals and strong communication skills are essential.
The predicted salary is between 12488 - 12488 £ per year.
Contract: Permanent, 18.75 hours per week
Salary: £12,488 (£24,976 FTE)
Location: Burford, OX18 4PF
Closing date: Tuesday 16th June 2026
Interview date: Tuesday 23rd June 2026
More about the role
Our Burford centre has a wonderful group of dedicated people with varying skills that work together to help as many pets as possible. With great facilities, including a woodland, the team is proud of what they can accomplish on a daily basis.
- Manage a specific number of pet cases within the off‑site pet care service, including rehoming pets in foster or Home Direct service or pets in temporary crisis care.
- Ensure welfare standards are met and rehabilitation plans are followed and supported for pets in foster homes.
- Complete assessments of pets preparing for a new home in off‑site services in the quickest amount of time.
- Provide excellent customer service as the public face of Blue Cross.
- Carry out night checks or stay in on‑site accommodation overnight when needed, with duties organised on a local rota.
- Work 2.5 days a week across a 4‑week rota, following the specified schedule.
About you
You are empathetic, intuitive and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications such as flea treatments and diabetes management. You are self‑motivated, collaborative, and bring practical, creative solutions for the best care outcomes. Your communication skills are first‑class, making you approachable and effective in sharing critical information with fosterers, clients and stakeholders. You are resilient, emotionally intelligent and able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.
Knowledge, skills, and experience
- Experience working or volunteering with domestic animals or in an animal welfare environment.
- Good experience recording information and communicating it accurately to others.
- Previous experience working in a customer‑focused environment and achieving a high level of customer satisfaction.
- Good organisational and administrative skills, including computerised systems.
- A full driving licence.
- The ability to demonstrate, understand and apply Blue Cross values.
Additional desirable skills
- Qualification or similar experience in animal behaviour or animal training.
- Experience of cash handling.
- Experience of working to strict health and safety procedures.
- Understanding of safeguarding issues.
Benefits
- Full time equivalent of 38 days holiday rising to 43 days with service (including Bank Holidays).
- Programme for physical and mental wellbeing support.
- Free access to GP via MetLife 24/7 GP services, private prescriptions and more for you and your family.
- Health cash plan.
- Unlimited access to an employee assistance programme.
- Pension scheme with enhanced employer contribution.
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance.
- 20% discount on Pet Plan pet insurance.
- Enhanced family‑friendly policies.
- Recognition scheme.
- Annual volunteer days.
- Charity worker discounts across a variety of retailers.
Pet Welfare Assistant - Off-site Services in Burford employer: Blue Cross UK
At Blue Cross, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work environment in Burford, where our dedicated team is committed to animal welfare. With generous benefits including up to 43 days of holiday, comprehensive wellbeing support, and opportunities for professional development, we empower our employees to thrive both personally and professionally while making a meaningful impact on the lives of pets and their owners.
