Business Analyst - CRM in Burford

Application Deadline: 27 July 2026

Department: Information Services

Location: Burford, Oxfordshire (hybrid working, minimum two days per week in the office)

Compensation: £36,500 - £42,000 per year

Contract: 35 hours per week, 12‑month fixed‑term

Closing date: Sunday 26 July 2026

Interview date: To be confirmed

We are recruiting for a Business Analyst who loves connecting people, processes and technology. At Blue Cross, our Information Services Directorate is on a mission to deliver solutions that keep our vital services running smoothly. The role is to act as the bridge between our technical environments and our operational teams.

More about the role

Blue Cross has a significant technology programme, Central Platform, based on Microsoft Dynamics CRM. The project includes a new operational system for our Rehoming and Fostering Services. As the lead Business Analyst you will be involved in all stages of the project lifecycle: elicitation of requirements, design, user acceptance testing, implementation and service transition.

You will work collaboratively with Blue Cross teams to identify short‑and long‑term needs, define clear requirements and work alongside technical teams and external delivery partners to translate business requirements into user‑friendly solution designs.

Beyond technology and data you will champion the human side of change, undertaking impact analysis, supporting go‑live readiness and contributing to training materials and user guidance to ensure successful adoption of new systems.

About you

You are a highly analytical and structured thinker who enjoys breaking down complex problems into clear, actionable requirements. You communicate effectively, translating complex concepts into accessible language for non‑technical audiences. You navigate risks, dependencies and shifting priorities with strong judgment and a proactive, self‑motivated approach. You have a solid foundation in CRM systems, ideally with Microsoft Dynamics 365.

Building trusted, collaborative relationships is a strength. You are comfortable engaging with stakeholders at all levels, including senior leaders, and you know how to constructively challenge and influence decision‑making to achieve optimal outcomes. You operate with a high degree of professionalism, discretion and compliance. You are confident working with third‑party developers.

Essential Qualifications, Skills, and Experience

• Proven experience in business analysis across systems, processes or organisational change, exploring business scenarios to define recommendations for process definition and improvement.
• Strong requirements elicitation and management of business and functional requirements throughout the delivery lifecycle.
• Experience working with CRM systems, ideally Microsoft Dynamics 365.
• Experience delivering CRM implementations, enhancements or transformation initiatives.
• Experience of process design and modelling.
• Ability to translate business needs into structured requirements and specifications.
• Strong stakeholder management and communication skills.
• Experience supporting solution design, testing and validation activities.
• Analytical thinking and problem‑solving capability.
• Understanding of change impacts and supporting adoption.
• Ability to demonstrate, understand and apply Blue Cross values.

Desirable Qualifications, Skills, and Experience

• Microsoft Dynamics certification.
• Understanding of CRM data structures, processes and integrations.
• Experience with digital platforms, websites or marketing technologies.
• BCS Business Analysis qualification or equivalent.
• Experience working within a not‑for‑profit organisation.

Benefits

Our people are the most important part of delivering our purpose. We aim to provide the best working environment. In return, we offer a generous benefits package:

• Full‑time equivalent of 38 days holiday, rising to 43 days with service (including bank holidays).
• Programmes for physical and mental wellbeing support.
• Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family.
• Health cash plan.
• Unlimited access to an employee assistance programme.
• Pension scheme with enhanced employer contribution.
• Professional fees paid with Continuing Professional Development and personal development support.
• Life assurance.
• 20 % discount on Pet Plan pet insurance.
• Enhanced family‑friendly policies.
• Recognition scheme.
• Annual volunteer days.
• Charity worker discounts across a variety of retailers.