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- Tasks: Lead a team to provide exceptional client care for pets and their owners.
- Company: Join Blue Cross UK, a leading charity dedicated to animal welfare.
- Benefits: Enjoy 38-43 days holiday, wellness support, and discounts on pet insurance.
- Why this job: Make a real difference in the lives of pets and their people in a creative environment.
- Qualifications: Experience in client service and team management is essential; passion for animal welfare is a must.
- Other info: Full-time role with a rota including weekends; apply by 23 June 2025.
The predicted salary is between 25787 - 27886 £ per year.
Department: Rehoming & Fostering Services
Location: Manchester
Application Deadline: 23 June 2025
Compensation: £25,787 - £27,886 / year
Contract: Permanent, full time 37.5 hours per week
Salary: £25,787 - £27,886 per annum
Location: Radcliffe, Greater Manchester, M26 1NQ
Closing date: Monday 23 June 2025
Interview date: Wednesday 3 & Thursday 4 July 2025
We’re looking for a passionate and driven Assistant Manager – Client Services to help lead our work supporting people and pets across our Manchester rehoming, advice and behaviour unit. If you have a flair for client care and a love of animal welfare, this is your chance to make a real difference.
More about the role:
- Lead the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care
This is a permanent, full-time role, working full time at 37.5 hours per week on a rota that includes 1 in 3 weekends and bank holidays. The working day is from 8.30am to 5.00pm.
About you:
You understand what it takes to match pets with new homes and are passionate about delivering an outstanding client experience. With a sharp eye for detail and a drive for improvement, you know how to assess what’s working – and what’s not. A natural leader, you bring out the best in your team, supporting and coaching them to grow. You’re calm under pressure, thrive in busy environments, and communicate clearly with people from all walks of life. Your resilience and empathy shine through in emotional situations, helping you build trust, handle challenges with care, and create a compassionate, high-performing team.
Knowledge, skills, and experience:
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Experience in delivering high level client service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values.
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Understanding of safeguarding issues.
- Experience of admission and adoption processes in a rescue environment.
How to apply:
Click the apply button below and complete the online application process before the closing date Monday 23 June 2025. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits:
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Seniority level: Associate
Employment type: Full-time
Job function: Business Development and Sales
Industries: Non-profit Organizations
Assistant Manager - Client Services: Radcliffe, Greater Manchester employer: Blue Cross UK
Contact Detail:
Blue Cross UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Client Services: Radcliffe, Greater Manchester
✨Tip Number 1
Familiarise yourself with Blue Cross's mission and values. Understanding their approach to animal welfare and client services will help you align your answers during the interview, showcasing your passion for their cause.
✨Tip Number 2
Prepare examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. Highlight situations where you've improved client services or handled challenging scenarios.
✨Tip Number 3
Research common challenges faced in rehoming and fostering services. Being knowledgeable about these issues will allow you to discuss potential solutions and show your proactive approach during the interview.
✨Tip Number 4
Network with current or former employees of Blue Cross if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Assistant Manager - Client Services: Radcliffe, Greater Manchester
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Assistant Manager - Client Services position. Tailor your application to highlight how your skills and experiences align with what Blue Cross UK is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and client care. Use specific examples from your past experiences to demonstrate your leadership skills and ability to improve client services.
Highlight Relevant Experience: In your CV, emphasise your experience in managing teams and delivering high-level client service. Include any relevant roles in rescue welfare environments and detail your decision-making abilities.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Blue Cross UK
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animals and commitment to their welfare during the interview. Share any relevant experiences that highlight your dedication, whether it's volunteering at shelters or fostering pets.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and support others in high-pressure situations.
✨Prepare for Client Service Scenarios
Expect questions about handling difficult client interactions. Think of specific instances where you provided exceptional client service, and be ready to discuss how you resolved issues while maintaining a positive experience.
✨Familiarise Yourself with Blue Cross Values
Research and understand the core values of Blue Cross. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of supporting people and pets in the community.
