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- Tasks: Support our shop team, assist customers, and manage stock in a vibrant retail environment.
- Company: Join Blue Cross, a charity dedicated to helping animals in need.
- Benefits: Earn £14.02/hour with generous holiday, wellbeing support, and discounts.
- Why this job: Make a real difference while gaining valuable retail experience in a flexible role.
- Qualifications: Previous retail experience and a passion for customer service are essential.
- Other info: Enjoy a fun, supportive atmosphere with opportunities for personal growth.
The predicted salary is between 12 - 16 £ per hour.
Application Deadline: 8 February 2026
Department: Fundraising, Comms & Engagement
Employment Type: Zero Hours
Location: Teddington
Reporting To: Shop Manager
Compensation: £14.02 / hour
Closing date: Sunday 8th February 2026
Interview date: Thursday 12th February 2026
In 2025, we opened the doors to a new shop in the centre of Hythe, Southampton to continue our mission of supporting animals in need, as well as driving forward sustainability by promoting buying items second hand. As a charity, we are incredibly lucky to receive kind and unique donations from our supporters and the funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.
As a Retail Cover Supervisor, you will step in to provide essential support to our in-store teams, ensuring we have enough cover to keep our shop running smoothly. You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00, you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful. This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £14.02, including additional elements like holiday pay and London Weighting Allowance.
If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!
About you
- You’ll bring previous retail experience, including some time spent supervising or managing.
- You’ll be confident working with all sorts of customers.
- Flexibility is important as shifts vary so you’ll be happy to jump in when needed.
- You’ll also be organised, practical and ready to get stuck into whatever the day brings.
Key Responsibilities:
- Support and motivate our wonderful volunteers
- Help customers feel right at home (dogs too!)
- Keep the shop floor looking its best
- Make sure donations are processed, priced, and ready to sell
- Bring energy, organisation and a sense of humour to the shift
How to apply
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programs for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the "why work for us" page on our website.
Retail Cover Supervisor (Zero Hours) - Teddington employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cover Supervisor (Zero Hours) - Teddington
✨Tip Number 1
Get to know the shop! Before your interview, pop into the store and chat with the team. This shows your genuine interest and helps you understand the vibe of the place. Plus, it gives you some great talking points for your interview!
✨Tip Number 2
Show off your retail experience! When you're chatting with us, highlight any previous roles where you've supervised or managed. We love hearing about how you've motivated teams or improved customer service in the past.
✨Tip Number 3
Flexibility is key! Make sure to emphasise your willingness to jump in whenever needed. We appreciate candidates who can adapt to changing schedules and help keep the shop running smoothly.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our amazing benefits there!
We think you need these skills to ace Retail Cover Supervisor (Zero Hours) - Teddington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for helping animals shine through! We want to see that you care about our mission and are excited about the role.
Tailor Your Experience: Make sure to highlight your previous retail experience, especially any supervisory roles. We love seeing how your skills can help us keep our shop running smoothly!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the Retail Cover Supervisor position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and is considered before the closing date.
How to prepare for a job interview at Blue Cross For Pets
✨Know the Mission
Before your interview, take some time to understand the charity's mission and values. Familiarise yourself with how they support animals in need and promote sustainability. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience, especially any supervisory roles. Think of specific examples where you successfully managed a team or handled customer service challenges. This will demonstrate your capability to step in and support the shop effectively.
✨Emphasise Flexibility
Since this is a zero-hours contract, highlight your flexibility and willingness to adapt to varying shifts. Share instances where you've successfully adjusted to last-minute changes or taken on additional responsibilities to keep things running smoothly.
✨Bring Your Energy and Humour
The role requires a positive attitude and a sense of humour, especially when working with volunteers and customers. Prepare to share how you maintain a fun and engaging atmosphere in a busy retail environment, as this will resonate well with the interviewers.
