At a Glance
- Tasks: Be the welcoming face and organisational backbone of our Rehoming & Fostering Team.
- Company: Join Blue Cross, a passionate team dedicated to helping pets in need.
- Benefits: Enjoy 30 days annual leave, health cash plan, and a supportive work environment.
- Other info: Flexible part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in customer service and strong admin skills are essential.
The predicted salary is between 9991 - 9991 £ per year.
Application Deadline: 22 September 2026
Department: Rehoming & Fostering Services
Employment Type: Permanent - Part Time
Location: Sheffield
Reporting To: Assistant Manager - Client Services
Compensation: £9,991 / year
Description
Contract: Permanent, part time – 15 hours per week
Salary: £9,991 per annum, (£24,976 FTE)
Location: Sheffield, S7 2PY
Closing date: Tuesday 22nd September 2026
Interview date: Thursday 1st October 2026
We’re recruiting a Reception & Administration Assistant for our Rehoming & Fostering Team in Sheffield! Are you passionate about delivering outstanding customer service and administrative support that truly makes a difference? This is your opportunity to become a valued part of the Blue Cross team, where you’ll play a key role in advancing our mission to support more pets in need.
More about the role
Our Sheffield rehoming, advice & behaviour unit is in South Yorkshire which is just a short drive from the beautiful peak district. Our team here are proactively helping the local community in many ways such as helping people and pets in need with our food bank as well as offering rehoming services for a wide range of pets. We don’t have cattery or kennel facilities so we need to be innovative as a team to ensure we can help with the most urgent of cases.
As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do. In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth. This role is available on a permanent, part-time basis working 15 hours per week.
About you
We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme
- Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Receptionist and Administration Assistant in Sheffield employer: Blue Cross For Pets
Blue Cross at Victoria animal hospital in London is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both staff and animals. With opportunities for continuous professional development and a commitment to high standards of care, employees can thrive in their roles while making a meaningful impact in the community. The location in vibrant London provides unique advantages, including access to diverse cases and a dynamic team environment.
