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- Tasks: Support IT users, troubleshoot issues, and assist with tech setups across various locations.
- Company: Join Blue Cross, a caring organisation dedicated to making a difference.
- Benefits: Enjoy 38 days holiday, health support, and professional development opportunities.
- Other info: Hybrid working model with excellent career progression and training support.
- Why this job: Make technology work for people while growing your IT skills in a supportive environment.
- Qualifications: Experience in IT support, strong communication skills, and a passion for helping others.
The predicted salary is between 24080 - 26040 £ per year.
Application Deadline: 10 May 2026
Department: Information Services
Employment Type: Permanent - Full Time
Location: Hybrid from Burford, Oxfordshire (2 days in Burford, 3 from home)
Closing date: 10th May 2026
Interview date: 18th/21st and 22nd May 2026
Do you enjoy solving problems, helping people and making technology actually work the way it should? If so, this could be the role for you! We’re looking for an IT Service Desk Analyst to join our Information Services team, where you’ll be one of the friendly, knowledgeable faces of IT across the organisation supporting over 1,000 colleagues across 70 locations.
More about the role
This is a varied role where you will support a wide range of IT activities. Your day‑to‑day work will include:
- Assisting users with access issues
- Setting up and configuring equipment
- Troubleshooting technical problems
- Supporting project deployments across different sites
A significant part of the role involves responding to IT incidents, accurately logging and diagnosing issues, and aiming to resolve them at the first point of contact wherever possible. Where resolution cannot be achieved immediately, you will ensure incidents are escalated appropriately with clear and detailed information. You will also work with external suppliers when required, maintain accurate system and asset records, and contribute to continuous improvement by identifying more efficient and effective ways to support end users.
About you
We’re looking for someone who genuinely enjoys helping people and takes pride in delivering great service. You’ll need to be a strong communicator who can explain technical issues in a clear and friendly way, whether you’re speaking to someone face‑to‑face or over the phone. You’ll already have experience in 1st and 2nd line IT support, with a solid understanding of Windows 10, Microsoft 365, Active Directory and networking basics. You’re comfortable writing clear documentation, and you’re just as happy working independently as you are collaborating with a team. Since this role involves visiting different locations, you’ll need a full UK driving licence and be open to travel. If you’ve worked with Apple devices, telephony systems like Daktela, or have an ITIL certification, that’s a bonus—but what really matters is your attitude, curiosity, and willingness to keep learning.
Blue Cross are invested in supporting further training and certifications to help you progress in your career. As part of our commitment, all Information Systems team members are supported in completing the ITIL Foundation course as a standard, with opportunities to build on this through additional development and learning.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the page on our website.
Service Desk Analyst - Information Services employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - Information Services
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Blue Cross. Check out their website and social media to understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your problem-solving skills and customer service experience, as these are key for the Service Desk Analyst role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Windows 10, Microsoft 365, and any other relevant tech you've worked with. If you've got examples of troubleshooting issues or helping users, share those stories—they'll make you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Service Desk Analyst - Information Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience in 1st and 2nd line IT support, and don’t forget to mention your skills with Windows 10, Microsoft 365, and Active Directory. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping people and solving tech problems. Share specific examples of how you've delivered great service in the past. We love a good story that showcases your personality!
Show Off Your Communication Skills: As a Service Desk Analyst, clear communication is key. In your application, demonstrate how you can explain technical issues in a friendly and understandable way. Whether it’s in your CV or cover letter, let us know how you connect with others!
Apply Through Our Website: We encourage you to apply through our website for the best experience! It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Blue Cross For Pets
✨Know Your Tech
Brush up on your knowledge of Windows 10, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Practice Problem-Solving Scenarios
Prepare for common IT support scenarios you might face as a Service Desk Analyst. Think about how you would handle access issues or technical problems. Practising these scenarios will help you articulate your thought process during the interview and demonstrate your problem-solving skills.
✨Communicate Clearly
Since this role involves explaining technical issues to non-technical users, practice simplifying complex concepts. Use examples from your past experience where you successfully communicated a solution to someone who wasn’t tech-savvy. This will highlight your communication skills and customer service focus.
✨Show Your Willingness to Learn
Express your enthusiasm for continuous learning and professional development. Mention any relevant courses or certifications you’re interested in, like the ITIL Foundation course. This shows that you’re proactive about your career and aligns with the company’s commitment to employee growth.