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- Tasks: Support the shop team with customer service and stock management in a flexible role.
- Company: Join Blue Cross, a leading charity with over 50 shops across England and Wales.
- Benefits: Enjoy £13.69/hour, wellbeing support, pension scheme, and discounts at various retailers.
- Why this job: Make a real impact in your community while working in a supportive and dynamic environment.
- Qualifications: Previous retail experience, cash handling skills, and a passion for customer service are essential.
- Other info: This is a zero-hours contract, offering flexibility to fit around your schedule.
Retail Cover Supervisor (Zero Hours) – Shrewsbury
Application Deadline: 7 September 2025
Department: Fundraising, Comms & Engagement
Employment Type: Zero Hours
Location: Shrewsbury
Reporting To: Shop Manager
Compensation: £13.69 / hour
Description
More about the role
You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful.
This is a zero-hours contract, which means your hours will vary based on the shop’s needs. We are committed to paying the National Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay.
If you are excited about making a difference in a busy, supportive environment, we would love to hear from you!
Internally, this role is known as a Standby Shop Assistant.
About you
Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Pension scheme with enhanced employer contribution
- Charity worker discounts across a variety of retailers
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Retail Cover Supervisor (Zero Hours) - Shrewsbury employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cover Supervisor (Zero Hours) - Shrewsbury
✨Tip Number 1
Familiarise yourself with the local community and the specific needs of the Shrewsbury area. Understanding the demographics and preferences of potential customers can help you stand out during interviews, as it shows your commitment to creating a welcoming shopping experience.
✨Tip Number 2
Highlight any previous retail or supervisory experience you have, especially in charity shops or similar environments. Be prepared to discuss specific examples of how you've successfully managed teams or improved customer service in past roles.
✨Tip Number 3
Demonstrate your flexibility and adaptability during the interview process. Since this is a zero-hours contract, emphasising your willingness to work varied hours and your ability to step in when needed will make you a more attractive candidate.
✨Tip Number 4
Prepare questions that show your interest in the role and the organisation. Asking about the team dynamics, volunteer management, or how the shop engages with the community can demonstrate your enthusiasm and proactive approach.
We think you need these skills to ace Retail Cover Supervisor (Zero Hours) - Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any supervisory roles. Emphasise your customer service skills and any experience with cash handling or managing volunteers.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for retail and your ability to create a welcoming environment. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Flexibility: Since this is a zero-hours contract, emphasise your flexibility and willingness to adapt to varying hours. Mention your availability and how you can meet the shop's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Blue Cross For Pets
✨Show Your Retail Experience
Make sure to highlight your previous retail experience during the interview. Discuss specific roles you've held, your responsibilities, and how they relate to the Cover Supervisor position. This will demonstrate your understanding of the retail environment and your ability to manage shop duties effectively.
✨Emphasise Customer Service Skills
Since this role is customer-facing, it's crucial to showcase your customer service skills. Prepare examples of how you've handled difficult customers or situations in the past, and explain how you ensured a positive shopping experience for them.
✨Demonstrate Flexibility and Adaptability
As this is a zero-hours contract, flexibility is key. Be ready to discuss your availability and willingness to adapt to the shop's needs. Share any experiences where you've successfully adjusted to changing circumstances in previous jobs.
✨Prepare Questions About the Role
Having questions prepared shows your interest in the position and the company. Ask about the team dynamics, the training process for new staff, or how they support volunteers. This not only gives you valuable information but also demonstrates your enthusiasm for the role.
