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- Tasks: Supervise daily shop operations and support volunteers in a vibrant retail environment.
- Company: Join Blue Cross, dedicated to caring for over 40,000 animals annually through community engagement.
- Benefits: Enjoy flexible hours, wellbeing programs, free GP access, and charity worker discounts.
- Why this job: Make a real impact in your community while gaining valuable retail experience.
- Qualifications: Previous retail and supervisory experience, cash handling skills, and a passion for customer service.
- Other info: This is a zero hours contract, offering flexibility with scheduled hours based on business needs.
Retail Cover Supervisor (Zero Hours) – Bridgnorth
Application Deadline: 21 February 2026
Department: Fundraising, Comms & Engagement
Employment Type: Zero Hours
Location: Bridgnorth
Reporting To: Shop Manager
Compensation: £13.69 / hour
Description
Contract: Zero Hours Contract
Salary: £13.69 p/hour
Location: Bridgnorth, Shropshire
Closing date: Sunday 21st February 2026
Interview date: Interviews will be arranged as applications are received
As a Cover Supervisor, you’ll step in when it matters most – during busy periods, holidays, or staff absences – bringing your retail management experience to a role that’s varied, dynamic and rooted in the community.
More about the role
We’re based in a busy, tourist-friendly market town with a mixed economic demographic. While some parts of the high street have struggled, there’s still a strong mix of mid-range and independent shops, including a number of charity shops and a growing selection of cosmopolitan eateries and bars.
Our Bridgnorth shop is one of the highest-grossing Blue Cross outlets, with sales steadily increasing. We have a highly motivated team, and the shop is always presented beautifully and run efficiently – a truly high-performing team!
Customer service is at the heart of everything we do. You’ll ensure every visitor feels welcome – two-legged or four! – and that the shop is a friendly, inviting place to browse. You’ll also champion Blue Cross and the incredible work we do for pets and people whenever the opportunity arises.
On the sales side, you’ll encourage Gift Aid sign-ups, process donations, price items to maximise fundraising, and keep the shop floor looking its best. From eye-catching window displays to tidy rails and shelves, you’ll make sure everything is attractive, safe, and ready to sell.
You’ll also lead and support our amazing team of volunteers, helping the day run smoothly while keeping the atmosphere positive and fun. We are currently struggling for volunteers so your leadership and energy will be key in motivating and supporting the team.
The shop thrives on community events and enjoys a loyal base of local customers alongside visitors. Good transport links make it easy to reach from larger West Midlands towns, though note there’s no nearby free parking.
About you
You’ll bring retail experience, ideally with some supervisory or management experience, and you’re confident dealing with all kinds of customers. Flexibility is key – shifts vary, so you’ll need to jump in when needed. You’re organised, practical, and ready to embrace whatever the day brings.
Your key responsibilities
- Support and motivate our fantastic volunteers
- Make every customer feel welcome (dogs included!)
- Keep the shop floor looking great and well‑stocked
- Ensure donations are processed, priced, and ready to sell
- Bring energy, organisation, and a sense of humour to every shift
If you love a role that’s varied, community‑driven, and part of a high‑performing shop in a lively market town, we’d love to hear from you!
How to apply
Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Pension scheme with enhanced employer contribution
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the \’why work for us\’ page on our website.
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Retail Cover Supervisor (Zero Hours) - Bridgnorth employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Cover Supervisor (Zero Hours) - Bridgnorth
✨Tip Number 1
Familiarise yourself with the local community in Bridgnorth. Understanding the demographics and preferences of the customers can help you connect better during your interactions, showcasing your commitment to serving the community.
✨Tip Number 2
Highlight your flexibility in your conversations. Since this is a zero hours contract, emphasising your willingness to work varied hours, including weekends and bank holidays, will make you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your previous retail and supervisory experiences in detail. Be ready to share specific examples of how you've successfully managed teams or handled challenging customer situations, as this will demonstrate your capability for the role.
✨Tip Number 4
Engage with the shop's social media or community events. Showing that you're already involved or interested in the shop's activities can set you apart from other candidates and show your genuine enthusiasm for the position.
We think you need these skills to ace Retail Cover Supervisor (Zero Hours) - Bridgnorth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your retail experience, cash handling skills, and any supervisory roles you've held. Use specific examples to demonstrate how you've successfully managed teams or supported volunteers in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and community service. Mention why you want to work with this particular shop and how your skills align with their mission of caring for animals.
Highlight Flexibility: Since this is a zero hours contract, emphasise your flexibility in working hours. Mention your availability for weekends and bank holidays, as well as your willingness to adapt to the shop's needs.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Blue Cross For Pets
✨Showcase Your Retail Experience
Make sure to highlight your previous retail experience during the interview. Discuss specific roles you've held, the skills you've developed, and how they relate to the responsibilities of a Retail Cover Supervisor.
✨Demonstrate Leadership Skills
Since this role involves supervising volunteers, be prepared to share examples of how you've successfully led a team in the past. Talk about your approach to motivating others and managing a diverse group.
✨Emphasise Customer Service Excellence
This position is customer-facing, so it's crucial to convey your passion for providing excellent service. Share anecdotes that illustrate your ability to handle customer inquiries and resolve issues effectively.
✨Be Ready for Flexibility Questions
Given the zero hours contract, expect questions about your availability and flexibility. Be honest about your schedule and express your willingness to adapt to the shop's needs, including weekends and bank holidays.
