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- Tasks: Be the friendly face of our rehoming centre, providing top-notch customer service and admin support.
- Company: Join Blue Cross, a passionate team dedicated to helping pets in need.
- Benefits: Enjoy 38 days holiday, health support, and a pension scheme with enhanced contributions.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Experience in reception, strong communication skills, and a positive mindset are essential.
- Other info: Part-time role with flexible hours and opportunities for personal development.
The predicted salary is between 23993 - 23993 £ per year.
Receptionist & Administration Assistant
Application Deadline: 12 October 2025
Department: Rehoming & Fostering Services
Employment Type: Permanent
Location: Suffolk
Reporting To: Assistant Manager – Client Services
Compensation: £23,993 / year
Description
Contract: Permanent, part time, 4 days (30 hours)
Salary: £23,993 FTE
Location: Ipswich IP2 8NQ
Closing date: Sunday 12 October 2025
Interview date: Friday 24 October 2025
Join our team as a Reception and Administration Assistant at our rehoming centre in Suffolk!
Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here\’s your chance to become an integral part of our Blue Cross team, where you\’ll play a crucial role in delivering our mission to help more pets in need.
More about the role
As our Reception and Administration Assistant, you\’ll be the welcoming face and organisational backbone of our rehoming centre. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you\’ll be at the heart of everything we do.
In this role, you\’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You\’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You\’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.
Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you\’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
Working pattern
This is a part-time role, working 30 hours a week over four days on the following working pattern:
Week 1: Sunday, Monday, Thursday, Friday
Week 2: Monday, Tuesday, Thursday, Saturday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
We\’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 12 October 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the \’why work for us\’ page on our website.
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Receptionist & Administration Assistant employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist & Administration Assistant
✨Tip Number 1
Get to know the company before your interview! Research Blue Cross and their mission. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since you'll be the welcoming face of the rehoming centre, think about how you'd handle different client scenarios. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or how they support staff development shows you're keen to be part of the Blue Cross family and are serious about your role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of the role.
We think you need these skills to ace Receptionist & Administration Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and pets. A little warmth goes a long way!
Tailor Your Application: Make sure to tailor your application to the role of Receptionist & Administration Assistant. Highlight your relevant experience and skills that match what we’re looking for, like your admin skills and ability to handle enquiries.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you’ll be dealing with clients face-to-face!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Blue Cross For Pets
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist & Administration Assistant. Familiarise yourself with the key tasks like managing enquiries, cash handling, and maintaining a welcoming environment. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about situations where you handled difficult inquiries or provided support in emotional environments, as these will resonate well with the interviewers.
✨Practice Your Communication
Strong verbal and written communication skills are essential for this position. Before the interview, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to boost your confidence and ensure you come across as approachable and professional.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked effectively in teams before. Share examples of how you've supported colleagues or contributed to team goals. Highlighting your ability to mentor others or share knowledge will also show that you're a great fit for the Blue Cross culture.
