At a Glance
- Tasks: Be the friendly face of our Rehoming unit and manage essential admin tasks.
- Company: Join a community-focused organisation dedicated to animal welfare.
- Benefits: Enjoy generous holiday, wellbeing support, and professional development opportunities.
- Other info: Dynamic role with opportunities for growth and collaboration.
- Why this job: Make a real difference in the lives of pets and their future families.
- Qualifications: Experience in reception, strong communication skills, and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
Overview
street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same. As our Reception and Administration Assistant, you\'ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you\'ll be at the heart of everything we do. In this role, you\'ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You\'ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You\'ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you\'ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth. This role is available on a permanent, full-time basis working 37.5 hours a week across 5 days. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let\'s work together to see if this is the role for you.
Responsibilities
As the Reception and Administration Assistant you\'ll be the welcoming face and backbone of our Rehoming, advice & behaviour unit. Key responsibilities include: greeting clients, maintaining a front-of-house environment that is clean, inviting, and aligned with branding; handling administrative tasks efficiently; stock management; pet movement coordination; and cash handling. You\'ll collaborate with colleagues across departments to deliver excellent client service and optimise administrative processes. You\'ll collect and analyse visitor feedback and contribute to training and development of team members and volunteers.
About you
We\'re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. You should thrive in a diverse, fast-paced environment, enjoy taking on new challenges, and excel in problem-solving, organisation, and attention to detail.
Knowledge, Skills, and Experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
Desirable (not essential)
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
Benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
Reception and Administration Assistant, Manchester in Radcliffe employer: Blue Cross For Pets
As a Reception and Administration Assistant at our Manchester location, you'll be part of a compassionate team dedicated to animal welfare and community support. We offer a vibrant work culture that prioritises employee wellbeing, with generous holiday allowances, professional development opportunities, and a supportive environment where your contributions truly make a difference. Join us to engage with the community, foster growth among team members, and enjoy unique benefits like free access to GP services and enhanced family-friendly policies.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Administration Assistant, Manchester in Radcliffe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Cross For Pets. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Cross For Pets before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Administration Assistant, Manchester in Radcliffe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Cross For Pets:Your cover letter is your chance to shine! Tell us why you want to work at Blue Cross For Pets specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Cross For Pets!
How to prepare for a job interview at Blue Cross For Pets
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
