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- Tasks: Be the friendly face of our Rehoming unit and manage essential admin tasks.
- Company: Join a community-focused organisation dedicated to animal welfare.
- Benefits: Enjoy generous holiday, wellbeing support, and professional development opportunities.
- Why this job: Make a real difference in the lives of pets and their future families.
- Qualifications: Experience in reception, strong communication skills, and a positive attitude.
- Other info: Dynamic role with opportunities for growth and collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Overview
street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same. As our Reception and Administration Assistant, you\’ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you\’ll be at the heart of everything we do. In this role, you\’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You\’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You\’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling. Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you\’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth. This role is available on a permanent, full-time basis working 37.5 hours a week across 5 days. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let\’s work together to see if this is the role for you.
Responsibilities
As the Reception and Administration Assistant you\’ll be the welcoming face and backbone of our Rehoming, advice & behaviour unit. Key responsibilities include: greeting clients, maintaining a front-of-house environment that is clean, inviting, and aligned with branding; handling administrative tasks efficiently; stock management; pet movement coordination; and cash handling. You\’ll collaborate with colleagues across departments to deliver excellent client service and optimise administrative processes. You\’ll collect and analyse visitor feedback and contribute to training and development of team members and volunteers.
About you
We\’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. You should thrive in a diverse, fast-paced environment, enjoy taking on new challenges, and excel in problem-solving, organisation, and attention to detail.
Knowledge, Skills, and Experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
Desirable (not essential)
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
Benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
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Reception and Administration Assistant, Manchester employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant, Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you connect with them during the conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role.
✨Tip Number 3
Show your personality! Don’t be afraid to let your character shine through during the interview. They want to see how you’ll fit into their team, so share your passion for animal welfare and your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception and Administration Assistant, Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and share why you’re passionate about helping animals and supporting our community.
Tailor Your Application: Make sure to tailor your application to the specific role of Reception and Administration Assistant. Highlight your relevant experience in customer service and administration, and how these skills will help us create a welcoming environment for our clients.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your details!
How to prepare for a job interview at Blue Cross For Pets
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administration Assistant. Familiarise yourself with the key tasks like greeting clients, managing stock, and handling cash. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves engaging with clients face-to-face and over the phone, be prepared to share examples of how you've successfully interacted with the public in previous roles. Highlight your empathy and resilience, especially in emotionally charged situations, as these traits are crucial for this position.
✨Demonstrate Organisational Skills
Bring along examples of how you've managed administrative tasks efficiently in the past. Whether it's coordinating schedules or handling enquiries, showing that you can keep things running smoothly will impress your interviewers. Don't forget to mention any experience with computerised systems and spreadsheets!
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the organisation and its mission. Inquire about their approach to client feedback or how they support team development. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.