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- Tasks: Be the welcoming face and organisational backbone of our Rehoming unit, providing exceptional customer service.
- Company: Join the Blue Cross family, dedicated to helping pets in need.
- Benefits: Enjoy 38 days holiday, health support, and a pension scheme with enhanced contributions.
- Why this job: Make a real difference in your community while working in a dynamic environment.
- Qualifications: Experience in reception services and strong communication skills are essential.
- Other info: Opportunities for personal development and a supportive team culture await you.
The predicted salary is between 20300 - 24400 £ per year.
Application Deadline: 15 February 2026
Department: Rehoming & Fostering Services
Employment Type: Permanent - Full Time
Location: Manchester
Reporting To: Assistant Manager - Client Services
Compensation: £23,993 / year
Description
Contract: Permanent, full time
Salary: £23,993 per annum
Location: Manchester, M26 2UH
Closing date: Sunday 15th February 2026
Interview date: 24th & 25th February 2026
Join our team as a Reception and Administration Assistant at our Rehoming, advice & behaviour unit in Greater Manchester! Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here’s your chance to become an integral part of our Blue Cross family, where you’ll play a crucial role in delivering our mission to help more pets in need.
More about the role
Based in our high street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.
As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do.
In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.
Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
This role is available on a permanent, full-time basis working 37.5 hours a week across 5 days. This is across a 2 week rota outlined below:
- Week 1: Monday, Tuesday, Thursday, Friday
- Week 2: Monday, Tuesday, Wednesday, Friday, Saturday, Sunday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 15th February 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programs for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please remove the link and read the 'why work for us' page on our website.
Reception and Administration Assistant in Radcliffe employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant in Radcliffe
✨Tip Number 1
Get to know the company! Research Blue Cross and its mission. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about our cause.
✨Tip Number 2
Practice your people skills! As a Reception and Administration Assistant, you'll be the face of our organisation. Role-play with a friend to nail those warm greetings and effective communication techniques.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've excelled in customer service or administration. We want to hear how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Reception and Administration Assistant in Radcliffe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping pets shine through! We want to see how much you care about providing exceptional customer service and making a difference in the lives of animals.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception and administration roles. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your written communication is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Blue Cross For Pets
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administration Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and maintaining a welcoming environment. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with clients face-to-face and over the phone, be prepared to share examples of how you've provided exceptional customer service in the past. Think of specific situations where you handled difficult inquiries or went above and beyond to assist someone. This will highlight your ability to thrive in an emotional environment.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scenarios related to the role. For instance, think about how you would manage a busy reception area or deal with a distressed client. Practising your responses to these types of questions will help you feel more confident during the interview.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be ready to discuss your experience working in teams. Share examples of how you've supported colleagues or contributed to team goals. This will show that you're not just a great individual contributor but also someone who values teamwork and can help foster a positive work environment.
