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- Tasks: Support animal welfare by managing pet cases and ensuring their care and rehabilitation.
- Company: Join Blue Cross, a leading charity dedicated to helping pets in need.
- Benefits: Enjoy generous holiday, health support, and professional development opportunities.
- Other info: Flexible part-time hours with opportunities for personal growth.
- Why this job: Make a real difference in the lives of pets while working in a supportive environment.
- Qualifications: Experience with animals and strong communication skills are essential.
The predicted salary is between 19300 - 19400 £ per year.
Application Deadline: 3 December 2025
Department: Rehoming & Fostering Services
Employment Type: Permanent
Location: Hertfordshire
Reporting To: Offsite Assistant Manager
Compensation: £23,993 / year
Description
Contract: Permanent, 22.5 hours per week
Salary: £14,395 (£23,993 FTE)
Location: Hitchin, SG4 8EU
Closing date: Wednesday 3rd December 2025
Interview date: W/C 8th December 2025
We’re recruiting a Pet Welfare Assistant for offsite animal care, for our Rehoming & Foster team in Hertfordshire! At Blue Cross, we are dedicated to providing the best care possible for pets in need. As a Pet Welfare Assistant for our offsite services, you will play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve whilst they are in our offsite care.
More about the role
As a Pet Welfare Assistant - Offsite Services, you will be responsible for expertly managing a specific number of pet cases within the offsite pet care service, these can be rehoming pets in foster care or Home Direct service or pets in temporary crisis care. You will be ensuring welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. This role will be responsible for ensuring the assessment of pets preparing for a new home in offsite services is completed in the quickest amount of time.
For many, the centre will be the ‘public face’ of Blue Cross so you will need to ensure that good customer service is at the heart of every interaction. At Blue Cross we are ambitious, and the work carried out by our centres is key in achieving our strategy and ensuring that ultimately, we help more pets and people.
At our Hertfordshire rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in onsite accommodation overnight when the resident team members are either not working or away for a period of time.
This role is part time over a 2 week rota:
- Week 1: Monday, Wednesday
- Week 2: Monday, Tuesday, Saturday, Sunday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
The person will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications like flea treatments and diabetes management. Self-motivated and collaborative, you bring practical, creative solutions for the best care outcomes. Your communication skills are first-class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You are resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.
Knowledge, skills, and experience
- Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
- Good experience of recording information and being able to accurately convey this when communicating with others.
- Previous experience in working in a customer focused environment and used to achieving a high level of customer satisfaction.
- Good organisational and administration skills to include computerised systems.
- A full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross values.
Although not essential, it would be great if you also had:
- Qualification or similar experience in animal behaviour or animal training.
- Experience of cash handling.
- Experience of working to strict health and safety procedures.
- Understanding of safeguarding issues.
How to apply
Click the apply button below and complete the online application process before the closing date on Wednesday 3rd December 2025. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Pet Welfare Assistant - Offsite Services employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pet Welfare Assistant - Offsite Services
✨Tip Number 1
Get to know the company! Research Blue Cross and their mission. When you understand their values, you can tailor your conversations during interviews to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to animal welfare and customer service. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Show your passion! During the interview, share personal stories about your experiences with animals. This will help you connect with the interviewers and demonstrate your commitment to pet welfare.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you on their radar.
We think you need these skills to ace Pet Welfare Assistant - Offsite Services
Some tips for your application 🫡
Show Your Passion for Animal Welfare: When writing your application, let your love for animals shine through! Share any experiences you've had with pets or in animal care, and explain why you want to be a Pet Welfare Assistant. We want to see your genuine enthusiasm for helping pets in need.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. Use keywords from the listing, like 'customer service' and 'animal welfare', to show us you're the perfect fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid long-winded sentences. Make it easy for us to see your qualifications and experiences at a glance!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blue Cross For Pets
✨Know Your Stuff About Animal Welfare
Make sure you brush up on your knowledge of animal welfare standards and rehabilitation plans. Being able to discuss specific cases or experiences you've had with pets will show your passion and understanding of the role.
✨Show Off Your Customer Service Skills
Since this role involves interacting with clients and fosterers, be ready to share examples of how you've provided excellent customer service in the past. Highlight any situations where you resolved issues or went above and beyond for a client.
✨Demonstrate Empathy and Resilience
Prepare to discuss how you handle emotionally charged situations. Share stories that showcase your empathy towards both animals and people, as well as how you maintain your composure under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of pets you'll be working with, or how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.