Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the welcoming face and organisational backbone of our Rehoming unit, supporting clients and managing admin tasks.
- Company: Join the Blue Cross family, dedicated to helping pets in need.
- Benefits: Enjoy 38 days holiday, health support, and a pension scheme.
- Why this job: Make a real difference in a fast-paced, rewarding environment while helping animals find loving homes.
- Qualifications: Experience in reception, strong communication skills, and a positive mindset are essential.
- Other info: Dynamic role with opportunities for personal development and team collaboration.
The predicted salary is between 20300 - 24400 £ per year.
Application Deadline: 15 February 2026
Department: Rehoming & Fostering Services
Employment Type: Permanent - Full Time
Location: Manchester
Reporting To: Assistant Manager - Client Services
Compensation: £23,993 / year
Description
Contract: Permanent, full time
Salary: £23,993 per annum
Location: Manchester, M26 2UH
Closing date: Sunday 15th February 2026
Interview date: 24th & 25th February 2026
Join our team as a Reception and Administration Assistant at our Rehoming, advice & behaviour unit in Greater Manchester! Are you passionate about providing exceptional customer service and administrative support that makes a real difference? Here’s your chance to become an integral part of our Blue Cross family, where you’ll play a crucial role in delivering our mission to help more pets in need.
More about the role
Based in our high street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our foster-based care and Home Direct scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.
As our Reception and Administration Assistant, you’ll be the welcoming face and organisational backbone of our Rehoming, advice & behaviour unit. From greeting clients with a warm smile to ensuring our administrative processes run smoothly, you’ll be at the heart of everything we do.
In this role, you’ll engage with clients in person, over the phone, and through digital channels, providing them with non-judgemental support and assistance. You’ll maintain a clean and inviting front of house environment, ensuring all materials are up-to-date and in line with Blue Cross branding. You’ll manage administrative tasks efficiently, including stock management, pet movement coordination, and cash handling.
Your collaboration with colleagues across departments will be essential as you work together to deliver outstanding client service and optimise administrative processes. Collecting and analysing visitor feedback, you’ll continuously strive for excellence and contribute to the training and development of team members and volunteers, sharing your expertise and fostering growth.
This role is available on a permanent, full-time basis working 37.5 hours a week across 5 days. This is across a 2 week rota outlined below:
- Week 1: Monday, Tuesday, Thursday, Friday
- Week 2: Monday, Tuesday, Wednesday, Friday, Saturday, Sunday
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
We’re looking for someone who demonstrates empathy, resilience, and a positive mindset, even in emotionally charged environments. Thriving in a diverse, fast-paced environment, you enjoy taking on new challenges and excel in problem-solving, organisation, and attention to detail.
Knowledge, skills, and experience
- Experience in delivering high level reception service in a fast paced and often emotional environment.
- Good standard of verbal and written communication.
- Experience of dealing with the public, managing enquiries by phone, email enquiries and face-to-face.
- Strong administration skills, including the use of computerised systems.
- Experience of handling and managing cash and spreadsheets.
- Current full driving licence.
It would be great (but not essential) if you also had:
- NVQ Level 2 or 3 in Customer Care
- Experience of working in a similar role or working in a pet welfare role/environment.
- Experience working with volunteers.
- Experience of working with the public
- Experience of public speaking
- An understanding for the voluntary sector
- Experience of working in a team and mentoring others
- Understanding of safeguarding issues.
For more information about this rewarding role, please take a look at the attached job description.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 15th February 2026. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programs for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please remove the link and read the 'why work for us' page on our website.
Reception and Administration Assistant in Manchester employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Administration Assistant in Manchester
✨Tip Number 1
Get to know the company! Research Blue Cross and its mission. When you understand what they stand for, you can tailor your conversations during interviews to show how your values align with theirs.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show your personality! During the interview, let your passion for helping pets and people shine through. Share personal stories that highlight your empathy and resilience in challenging situations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception and Administration Assistant in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping pets shine through! We want to see how much you care about providing exceptional customer service and making a difference in the lives of animals.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've excelled in reception or administration, especially in fast-paced environments like ours!
Be Clear and Concise: Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Blue Cross For Pets
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Reception and Administration Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing enquiries and maintaining a welcoming environment. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves engaging with clients face-to-face and over the phone, prepare examples of how you've provided exceptional customer service in the past. Think about situations where you handled difficult inquiries or went above and beyond to assist someone. This will highlight your ability to thrive in an emotional environment.
✨Demonstrate Your Organisational Skills
As an administrative backbone, being organised is crucial. Bring up specific instances where you've successfully managed multiple tasks or projects simultaneously. You could mention your experience with stock management or cash handling, as these are relevant to the position and will show that you can keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might want to inquire about the team dynamics, opportunities for professional development, or how they measure success in this position. It’s a great way to leave a lasting impression!
