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- Tasks: Assist in managing a charity shop, driving sales and creating a welcoming environment.
- Company: Join a leading charity with over 50 shops across England and Wales.
- Benefits: Generous holiday, wellbeing support, and discounts for employees.
- Other info: Flexible working hours with opportunities for personal development.
- Why this job: Make a real difference by supporting sick and homeless pets while gaining valuable experience.
- Qualifications: Retail management experience and a passion for community engagement.
The predicted salary is between 8958 - 22394 £ per year.
Application Deadline: 8 March 2026
Department: Fundraising, Comms & Engagement
Employment Type: Permanent
Location: Malvern
Reporting To: Shop Manager
Compensation: £8,958 / year
Description Contract: Permanent, part time (14 hours over 2 days)
Salary: £8,958 p/annum (£22,394 p/annum FTE)
Location: Barnards Green Road, Malvern
Closing date: Sunday 8th March 2026
Interview date: Interviews will be arranged as applications are received
With over 50 charity shops across England and Wales, our Malvern shop is based within a community that is rich with history and welcomes locals and tourists alike. Our store is looking for an Assistant Shop Manager to work alongside our Shop Manager in creating a warm and welcoming shopping experience for visitors and those donating to the store.
More about the role
Using your experience in retail management/leadership, you will work with our Shop Manager and local community to drive forward sales and source quality fashion, accessories and homeware from donations to regenerate and find a new home! This store really needs someone who understands the local community and can work to build a solid customer base and network of generous donors. Every item sold helps fund our vital work: supporting sick, injured, and homeless pets and caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes.
We’re looking for a positive role model to join our leadership team, guiding our team of volunteers in creating a friendly and welcoming shopping experience. We’d like you to have experience of managing others and have creative ways to lead and motivate a team to achieve maximum success. In this role, you will be supporting the recruitment and training of new volunteers, sharing your knowledge of merchandising and providing a quality customer service to those both purchasing and donating.
You could be a current team leader or supervisor, looking to take on more management responsibility or you could be an experienced manager (or deputy) looking for a new challenge. We want to hear from you to see if we are the employer for you!
Our shop is open Monday to Saturday from 09:00 till 17:00 and your normal working pattern may change each week, subject to the needs of the business and the levels of staff and volunteers available to work. This working pattern includes weekends and bank holidays so having the ability to be flexible is essential, and you may also be required to support with additional holiday and sickness cover. Join us today to have a career you can be proud of!
About you
- Previous experience of working in a retail environment
- Cash handling and reconciliation experience
- Experience of leading a team
- Experience of providing great customer experience
- Computer and administration skills
It would also be great if you had:
- Managing volunteers
How to apply
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Assistant Shop Manager - Malvern employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager - Malvern
✨Tip Number 1
Get to know the local community! Since this role is all about connecting with locals and tourists alike, spend some time in Malvern. Visit the shop, chat with potential customers, and understand what they love about the area. This will help you tailor your approach when you land the job!
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've motivated teams in the past. Whether it’s through creative merchandising or training volunteers, let them see how you can bring that positive energy to the shop.
✨Tip Number 3
Be flexible and ready to adapt! The job requires a bit of juggling with shifts and volunteer schedules. Highlight your ability to handle changing situations and how you’ve successfully managed similar challenges before.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Assistant Shop Manager - Malvern
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a welcoming shopping experience and supporting our mission. Share any personal stories or experiences that connect you to our cause.
Tailor Your CV: Make sure your CV is tailored to the Assistant Shop Manager role. Highlight your retail management experience and any leadership roles you've had. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Blue Cross For Pets
✨Know the Community
Familiarise yourself with Malvern and its local community. Understand what makes it unique and how the shop fits into that landscape. This will help you connect with the interviewers and show that you're genuinely interested in making a positive impact.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated volunteers or staff, resolved conflicts, or improved customer service. This will demonstrate your capability to be a positive role model in the shop.
✨Emphasise Customer Experience
Be ready to discuss your approach to providing excellent customer service. Share any creative ideas you have for enhancing the shopping experience or engaging with donors. This shows that you understand the importance of customer satisfaction in a retail environment.
✨Flexibility is Key
Highlight your willingness to adapt to changing schedules and support the team during busy times. Mention any previous experiences where you had to be flexible with your hours or responsibilities, as this is crucial for the role.