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For Companies At a Glance
- Tasks: Lead a passionate team in a vibrant charity shop, driving sales and community engagement.
- Company: Join Blue Cross, a charity dedicated to helping pets and their owners.
- Benefits: Enjoy 38 days holiday, health support, and discounts on pet insurance.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Retail management experience and strong interpersonal skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 29000 £ per year.
Application Deadline: 1 February 2026
Department: Fundraising, Comms & Engagement
Employment Type: Permanent - Full Time
Location: Teddington
Reporting To: Area Manager
Compensation: £25,000 / year
Description
Contract: Permanent, full time (35 hours over 5 days p/week)
Salary: circa £25,000 p/annum plus £3,954 London Weighting Allowance
Location: High Street, Teddington
Closing date: Sunday 1st February 2026
Interview date: Tuesday 10th February 2026
Charity shops are the in-place to shop and in 2026 and we want you to join us at our store in Teddington, London! By joining our team, you will be working within the local community and keeping people and their pets at the heart of everything that we do.
More about the role
As Shop Manager, you'll be the driving force behind our friendly and committed team. You'll lead and motivate staff and volunteers, recruit new people to the shop and make sure everyone feels trained and confident in their roles. Working closely with your Assistant Manager, you'll keep communication clear and create a positive, energetic environment for the whole team.
You'll take ownership of sales and profit, working with your Area Manager to plan income targets and keep costs under control. You'll champion Gift Aid, ensure accurate pricing and bring creative ideas to in-store fundraising so the shop continues to grow.
Stock will be a big focus, encouraging local donations, keeping displays fresh, maintaining high merchandising standards and making sure the shop is always clean and inviting. You'll also oversee new goods, stocktakes and day-to-day processes that keep everything running smoothly.
Above all, you'll set the tone for outstanding customer service. You'll create a warm, welcoming atmosphere, deal with any issues calmly and build strong community connections that help increase donations. As an ambassador for Blue Cross, you'll represent our values with confidence and care.
Our shop is open Monday to Saturday from 09:00 till 17:00 and your normal working pattern may change each week, subject to the needs of the business.
About you
Essential qualifications, skills, and experience:
- Retail management experience
- Commercial awareness to deliver sales
- Excellent interpersonal skills and the ability to build strong external relationships.
- Good IT skills and a basic understanding of finance
- Good people management skills
- Excellent customer service skills
It would also be great if you had:
- Full driving licence
- Experience of working with volunteers
How to apply
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Charity Shop Manager - Teddington in London employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Charity Shop Manager - Teddington in London
✨Tip Number 1
Get to know the charity shop scene in Teddington! Visit local shops, chat with managers, and understand what makes them tick. This will give you insights that can help you stand out during interviews.
✨Tip Number 2
Network like a pro! Connect with people in the charity sector on LinkedIn or at local events. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Blue Cross.
We think you need these skills to ace Charity Shop Manager - Teddington in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and supporting our mission at Blue Cross.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We’re looking for retail management experience and excellent customer service skills, so don’t be shy about showcasing those!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need right there.
How to prepare for a job interview at Blue Cross For Pets
✨Know Your Charity
Before the interview, do your homework on the charity's mission and values. Understand how they impact the community and be ready to discuss how your experience aligns with their goals. This shows genuine interest and commitment.
✨Showcase Your Leadership Skills
As a potential Shop Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed staff or volunteers in the past, highlighting your interpersonal skills and ability to create a positive environment.
✨Prepare for Financial Questions
Brush up on basic financial concepts relevant to retail management. Be ready to discuss how you would manage sales targets, control costs, and champion initiatives like Gift Aid. This will show that you have the commercial awareness needed for the role.
✨Customer Service is Key
Think of specific instances where you've provided outstanding customer service. Be prepared to share these stories during the interview, as creating a warm and welcoming atmosphere is crucial for this role. Highlight how you handle challenges calmly and effectively.
