At a Glance
- Tasks: Support animal welfare by managing pet cases and ensuring their care in foster homes.
- Company: Join Blue Cross, a leading charity dedicated to helping pets in need.
- Benefits: Enjoy 38 days holiday, health support, and professional development opportunities.
- Other info: Full-time role with excellent career growth and a chance to impact animal welfare.
- Why this job: Make a real difference in the lives of pets while working in a supportive team.
- Qualifications: Experience with animals and strong communication skills are essential.
The predicted salary is between 24976 - 24976 £ per year.
Application Deadline: 14 July 2026
Department: Rehoming & Fostering Services
Employment Type: Permanent - Full Time
Location: Devon
Reporting To: Assistant Manager - Offsite Services
Compensation: £24,976 / year
Description Contract: Permanent, 37.5 hours per week
Salary: £24,976
Location: Exeter, EX2 8ED
Closing date: Tuesday 14th July 2026
Interview date: Monday 27th July 2026
We’re recruiting a Pet Welfare Assistant for off-site animal care, for our Rehoming & Fostering team in Devon! At Blue Cross, we're dedicated to providing the best care possible to pets in need. As a Pet Welfare Assistant for our off-site services, you'll play an important role in our mission, ensuring that every pet receives the love, attention, and support they deserve whilst they are in our off-site care.
More about the role
As a Pet Welfare Assistant - Off-site Services, you will be responsible for expertly managing a specific number of pet cases within the off-site pet care service, including rehoming pets in foster or Home Direct service. You will be ensuring welfare standards are met and that rehabilitation plans are followed and supported for pets in foster homes. This role will also ensure the assessment of pets preparing for a new home in off-site services is completed as quickly as possible. For many, the centre will be the public face of Blue Cross, so you will need to ensure that good customer service is at the heart of every interaction. This is a full-time role working 37.5 hours per week on a rota that includes weekends and public holidays.
If you excel in an environment where you can see the difference you make every day, then this is the role for you.
About you
The person will be empathetic, intuitive, and focused on animal welfare, with experience in a similar environment. You can assess pet needs, recognise behavioural signs, and have a basic understanding of medications like flea treatments and diabetes management. Self-motivated and collaborative, you bring practical, creative solutions for the best care outcomes. Your communication skills are first-class, making you approachable and effective in sharing critical information with fosterers, clients, and stakeholders. You're resilient and emotionally intelligent, able to thrive in emotionally charged situations while supporting both clients and colleagues with empathy.
Knowledge, skills, and experience
- Experience of having previously worked or volunteered with domestic animals or in an animal welfare environment.
- Good experience of recording information and being able to accurately convey this when communicating with others.
- Previous experience in working in a customer-focused environment and achieving a high level of customer satisfaction.
- Good organisational and administrative skills, including computer systems.
- A full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross values.
Although not essential, it would be great if you also had:
- Qualification or similar experience in animal behaviour or animal training.
- Experience of cash handling.
- Experience of working to strict health and safety procedures.
- Understanding of safeguarding issues.
Blue Cross benefits
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife – 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the why work for us page on our website.
