At a Glance
- Tasks: Lead CRM projects to enhance customer engagement and improve system performance.
- Company: Join Blue Cross, a supportive organisation making a real difference.
- Benefits: Generous holiday, health support, professional development, and more.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Make a meaningful impact while developing your project management skills.
- Qualifications: Experience in project management and CRM implementations is essential.
The predicted salary is between 51000 - 55000 £ per year.
Application Deadline: 1 March 2026
Department: Information Services
Employment Type: Fixed Term - Full Time
Location: Burford
Reporting To: Head of Enterprise Solutions
Compensation: £51,000 - £55,000 / year
Description: Contract: Full time (Monday-Friday), 12 month fixed-term contract ending March 2027. Salary: £51,000 - £55,000 per annum. Location: Burford, OX18 4PF. We offer hybrid working (2 days in the office). Closing date: Sunday 1st March 2026. Interview date: 9th and 10th March 2026.
We are looking for a CRM Project Manager to join our Enterprise Solutions Team on a fixed-term contract, ending March 2027. This is a great opportunity to play a key role in delivering CRM projects that will provide robust, future-focused solutions to support customer‑centric engagement across Blue Cross, benefitting our supporters, clients and customers alike.
More about the role: Reporting to the Head of Enterprise Solutions and working closely with colleagues and strategic partners, you will be instrumental in improving the accessibility, availability, performance and security of our CRM products. You will take ownership of project objectives agreed by the Project Steering Group and provide clear vision, leadership and direction to the project team throughout the programme lifecycle. This will include planning, monitoring and evaluating work, taking responsibility for performance and ensuring that any required improvements are identified and delivered. You will ensure projects are effectively controlled through strong project planning, scope management, resourcing and financial oversight. A key part of the role will involve producing timely, accurate reporting and escalating progress, risks and issues to senior stakeholders within the project governance structure. You will coordinate and organise project and organisational resources, build strong working relationships across departments and geographies, and confidently manage changing goals and requirements, responding proactively to both challenges and opportunities as they arise. Collaboration will be central to your success, as you engage positively with initiative leads, subject matter experts, delivery partners, the CRM Steering Group, CRM Leads and the CRM Process Change Analyst. You will also act as a champion for positive organisational change through the Central Platform programme.
About you: Essential qualifications, skills and experience include proven experience as a Senior Project Manager, working to time, budget and specification constraints; thorough understanding of risk management; considerable experience working in CRM implementations, emerging Microsoft CRM technologies and best practice.
Although not essential, it would be great if you had:
- Prince 2 Practitioner, Agile PM or PMP certification.
- Understanding of website integration and digital marketing.
- Background in systems support, database management or MI reporting.
If you’re looking for a role where you can make a meaningful difference every day and where your contribution is genuinely valued, we would love to hear from you.
How to apply: Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits: Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
CRM Project Manager - Fixed Term Contract employer: Blue Cross For Pets
At Blue Cross, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that values the contributions of every team member. Located in Burford, our hybrid working model allows for flexibility while providing generous benefits such as extensive holiday entitlement, professional development opportunities, and a strong focus on employee wellbeing. Join us to make a meaningful impact in a role where your expertise in CRM project management will be truly valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Project Manager - Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a CRM Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their CRM needs, and think about how your experience aligns with their goals. Practise common interview questions and be ready to showcase your project management skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for their CRM projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Blue Cross!
We think you need these skills to ace CRM Project Manager - Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Project Manager role. Highlight your experience with CRM implementations and project management, and don’t forget to mention any relevant certifications like Prince 2 or Agile PM.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our mission at Blue Cross. Keep it concise but impactful!
Showcase Your Achievements:When detailing your past projects, focus on your achievements. Use metrics where possible to demonstrate how you’ve successfully managed projects within time and budget constraints.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Blue Cross For Pets
✨Know Your CRM Inside Out
Make sure you have a solid understanding of CRM systems, especially the ones mentioned in the job description. Brush up on your knowledge of Microsoft CRM technologies and be ready to discuss how you've successfully implemented CRM projects in the past.
✨Showcase Your Project Management Skills
Prepare specific examples that highlight your experience as a Senior Project Manager. Be ready to talk about how you've managed time, budget, and scope constraints in previous roles, and how you’ve handled risk management effectively.
✨Demonstrate Collaboration and Leadership
Since collaboration is key for this role, think of instances where you've successfully led a project team or worked closely with various stakeholders. Be prepared to discuss how you build relationships and manage changing goals within a project.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific challenges related to CRM projects. Think through potential scenarios and how you would approach them, focusing on your problem-solving skills and proactive responses to challenges.
