At a Glance
- Tasks: Lead the discovery phase for a new Practice Management System and improve veterinary services.
- Company: Join Blue Cross, a leading charity dedicated to animal welfare.
- Benefits: Enjoy 38 days holiday, health support, and professional development opportunities.
- Other info: Flexible hybrid working from Burford or London with excellent career growth.
- Why this job: Make a real impact on how we support pets and their owners.
- Qualifications: Experience in business analysis and stakeholder engagement is essential.
The predicted salary is between 35817 - 47479 £ per year.
Application Deadline: 20 September 2026
Department: Veterinary Services
Employment Type: Fixed Term - Part Time
Location: Burford
Reporting To: Head of Veterinary Strategy
Compensation: £35,817 - £47,479 / year
Description: Contract: 12 month fixed term contract, part time (21 hours per week)
Salary: £21,490 - £28,488 per annum (FTE £35,817 - £47,479)
London Weighting Allowance: £2,373 per annum (£3,954 FTE) for London-based employees
Location: Hybrid working from either Burford, Oxfordshire or Victoria, London
Closing date: Sunday 20 September 2026
Interview date: 29, 30 September or 1 October 2026
Are you an experienced Business Analyst with a passion for improving systems, shaping future solutions and delivering meaningful change? Blue Cross is embarking on an exciting project to review and replace its Practice Management System (PMS), the technology that supports our veterinary hospitals and clinical services. We're looking for an experienced Business Analyst to help us understand our current processes, identify future requirements and support the selection of a new system that meets the needs of our organisation for years to come.
This is a unique opportunity to lead a significant discovery and procurement project, working across veterinary, clinical, operational and support functions to help shape the future of service delivery at Blue Cross. We are recruiting one Business Analyst who can be based from either our Burford or London office. While you may see this opportunity advertised in multiple locations, this is a single 12-month fixed-term role supporting our Practice Management System replacement project.
More about the role
As the PMS Business Analyst, you will lead the discovery phase of our Practice Management System replacement project. You’ll work closely with stakeholders across the organisation to understand how our current systems and processes support service delivery, where opportunities exist for improvement and what capabilities we require from a future solution. You’ll develop a clear picture of business needs across multiple functions, evaluate available options in the marketplace and support the procurement and tender process to help identify the best solution for Blue Cross. Your work will provide the foundations for one of the organisation's most significant technology investments and will directly influence how we support pets, owners and colleagues in the future.
What you will be doing
- Leading business analysis activities for the Practice Management System replacement project
- Engaging with veterinary, clinical, operational and support teams to understand current processes, challenges and requirements
- Mapping existing ('as is') processes and identifying opportunities for improvement
- Developing future-state process maps and requirements documentation
- Facilitating workshops, interviews and stakeholder engagement activities
- Gathering, analysing and prioritising business requirements
- Identifying functional, operational, reporting and data requirements for a future system
- Researching and evaluating solutions available within the market
- Supporting the development of tender documentation and procurement requirements
- Assisting with supplier evaluation and solution assessment activities
- Producing analysis, recommendations and supporting documentation to inform decision-making
- Working collaboratively with project stakeholders to ensure organisational needs are clearly understood and represented
About you
You’ll be an experienced Business Analyst who enjoys understanding how organisations work and helping them make informed decisions about technology and change. You will have a strong track record of leading discovery and requirements gathering activities, with the ability to engage confidently with a wide range of stakeholders. You’ll be comfortable analysing complex information, identifying opportunities for improvement and translating business needs into clear and structured requirements. We’re particularly interested in candidates who have worked on system selection, procurement or transformation projects and who can balance operational realities with long-term strategic needs. Experience of working within veterinary, healthcare, clinical or other service-focused environments would be advantageous, although not essential.
Essential Qualifications, Skills, and Experience
- Understanding of operational or clinical service environments
- Proven experience in business analysis across systems, processes or organisational change
- Strong requirements elicitation skills, including workshops, interviews, observation and document analysis
- Experience of process modelling (‘as is’ and ‘to be’)
- Ability to translate business needs into structured requirements and specifications
- Strong stakeholder management and communication skills
- Experience supporting solution design, testing and validation activities
- Analytical thinking and problem-solving capability
- Understanding of change impacts and supporting adoption
- Ability to demonstrate, understand and apply Blue Cross values
Desirable Qualifications, Skills, and Experience
- Experience working with Practice Management Systems or comparable healthcare systems
- Experience within veterinary or healthcare settings
- Understanding of clinical governance or regulated service environments
- BCS Business Analysis qualification or equivalent
- ITIL Foundation knowledge or awareness of service management frameworks
- Experience working within a not-for-profit or complex multi-service organisation
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Practice Management System (PMS) Business Analyst in Burford employer: Blue Cross For Pets
Blue Cross at Victoria animal hospital in London is an exceptional employer, offering a supportive work culture that prioritises the wellbeing of both staff and animals. With opportunities for continuous professional development and a commitment to high standards of care, employees can thrive in their roles while making a meaningful impact in the community. The location in vibrant London provides unique advantages, including access to diverse cases and a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Management System (PMS) Business Analyst in Burford
✨Dive Into Online Communities
For part-time gigs in business intelligence, getting involved in online forums like Reddit or LinkedIn groups can be a game-changer. Join discussions, share insights, and even ask for leads – you never know who might have the inside scoop on a role at Blue Cross For Pets!
✨Webinars and Networking Events
Keep an eye out for webinars and networking events in the BI space. These can be great opportunities to meet industry players and learn about part-time opportunities at places like Blue Cross For Pets. Plus, they'll help you stay on top of the latest trends and tools in the field.
✨Get Creative with Your Availability
When targeting part-time positions, be flexible with your availability. Highlight specific hours you can work, and consider applying for roles that might have unconventional hours – managers at Blue Cross For Pets might appreciate your willingness to adapt!
✨Demonstrate Your Analytical Skills
Showcase your proficiency in business intelligence tools through a personal project or Kaggle competitions. Incorporate this into your conversations and interviews – it's a great way to impress Blue Cross For Pets and stand out from the crowd.
We think you need these skills to ace Practice Management System (PMS) Business Analyst in Burford
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence field, your ability to analyse and interpret data is key. Make sure your CV highlights any relevant projects or coursework where you’ve used data analysis tools, and don’t forget to mention any experience with BI software like Tableau or Power BI!
Include Your Technical Skills:Employers in business intelligence are often keen on seeing a mix of technical and analytical skills. Ensure your CV includes any programming languages you know, like SQL or Python, as well as any certifications in data science or analytics that could set you apart from the crowd.
Tailor Your Cover Letter:With a part-time role, we want to see your motivation and desire for growth. Use your cover letter to explain why you're interested in this position at Blue Cross For Pets, what you hope to learn, and how your background fits into their business intelligence needs.
Keep It Concise:Since this is a part-time role, hiring managers are looking for clear and direct communication. Make your CV and cover letter easy to read and to the point – highlight your key achievements and relevant experiences without fluff. We want to see the real you!
How to prepare for a job interview at Blue Cross For Pets
✨Show off your analytical skills
In the world of business intelligence, they'll be keen to see how you tackle data analysis. Brush up on tools like SQL or Tableau, and be ready to discuss how you've used data to inform decisions in past work or academic projects. We want to understand your thought process, so be prepared to walk through your analytical techniques clearly.
✨Portfolio peeks
Since it's a part-time gig, your portfolio can really set you apart. Showcase projects where you've drawn insights from data or delivered impactful dashboards. We should aim to highlight not just the end product, but how you approached the problem — think about including a brief reflection on what you learned and any challenges you overcame.
✨Brush up on case studies
Be ready for some scenario-based questions that reflect real-world business problems. We might be quizzed on how to approach a specific data set to derive actionable insights. Consider rehearsing a few case studies relevant to business intelligence roles — it’ll help us think on our feet during the interview.
✨Ask about the team dynamics
Since you'll be part-time, get a feel for how the team operates and collaborates. Asking about how Business Intelligence integrates with other departments at Blue Cross For Pets can show your interest in their workflow. Plus, it’ll help you understand how your role fits into the larger picture and where you can make the most impact.
