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- Tasks: Lead process change and impact analysis for operational system updates using Microsoft Dynamics 365 CRM.
- Company: Join Blue Cross, a dynamic organisation making a difference in animal welfare.
- Benefits: Enjoy 38-43 days holiday, health support, and professional development opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: Experience in CRM implementations and strong communication skills are essential.
- Other info: Hybrid working model with excellent career growth potential.
The predicted salary is between 35776 - 41600 £ per year.
Application Deadline: 22 February 2026
Department: Information Services
Employment Type: Fixed Term - Full Time
Location: Burford
Reporting To: Head of Enterprise Solutions
Compensation: £35,776 - £41,600 / year
Contract: Fixed Term Contract (ends on 31st December 2026), full time (35 hours per week)
Salary: £35,776 - £41,600 per annum plus benefits
Location: Shilton Road, Burford OX18 4PF (Hybrid)
Closing date: Sunday 22nd February 2026
Interview date: W/C 2nd March 2026
We’re looking for a CRM Process Change Analyst (Microsoft Dynamics 365 CRM) to join our IS Enterprise Solutions Team, playing a crucial role in leading the process change and impact analysis of our operational system changes, ensuring it meets the needs of our supporters, customers, clients, and teams whilst going through an exciting time of change!
More about the role:
Blue Cross is a complex organisation delivering a wide range of services, from veterinary care and fundraising to rehoming and education programmes. This breadth of activity is reflected in its Information Technology landscape, which includes a variety of specialist systems that support different parts of the organisation. Blue Cross works closely with strategic partners to deliver systems and processes that are fit for the future.
The Enterprise Solutions Team are responsible for delivering integrated solutions with customer-centric, insight lead capabilities for our supporters, customers, clients, and teams to enable insight driven decisions to help deliver best in class user interactions and satisfaction.
As our CRM Process Change Analyst, you will lead process change and impact analysis for operational system updates aligned to the “to-be” specifications, as well as support the transfer of these changes to users. You will translate operational procedures to support requirements gathering for the functional design, acting as a key intermediary between CRM Leads and the Business Analyst. You will also contribute to gap analysis activities and work closely with Process Owners and their teams to support knowledge transfer and process handovers through coaching, awareness, and clear documentation, ensuring operational system changes are effectively embedded.
The role involves producing high quality operational system process and procedure documentation in collaboration with CRM Leads, using their guidance to shape clear and practical process definitions. You will apply your knowledge of Microsoft Dynamics 365 CRM, including entity creation, workflows, business rules and business process flows, to enhance procedures while continuously referencing project scope and objectives to ensure process change analysis remains relevant and aligned with programme goals.
You will coordinate, communicate and organise project and organisational resources to support deliverables, while championing positive organisational change through the Central Platform programme. The role also includes participating in solution testing where required and collaborating effectively with third-party partners, the CRM steering group, CRM Project Manager, CRM Leads and the CRM Business Analyst to ensure successful delivery.
About you:
You will be experienced in process or business change with a proven track record in CRM implementations and an interest in emerging Microsoft technologies, specifically MS Dynamics 365. Possessing in-depth functional knowledge of Microsoft Dynamics CRM, your effective verbal, written, and presentation skills enable you to work with both technical and non-technical colleagues at all levels of an organisation. You will be adept at negotiating, influencing, and engaging with stakeholders, quickly building credibility with colleagues and external parties.
Essential knowledge, skills and experience:
- Demonstrable experience as a business or change analyst
- Experience working in significant technology change Implementations with an interest in emerging Microsoft CRM technologies and best practice
- Functional knowledge of Microsoft Dynamics CRM
- Ability to communicate, coach and negotiate with stakeholders at various levels
How to apply:
Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits:
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the "why work for us" page on our website.
CRM Process Change Analyst - Fixed Term Contract in Burford employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Process Change Analyst - Fixed Term Contract in Burford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a CRM Process Change Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for CRM roles and practice your answers. Make sure you can showcase your experience with Microsoft Dynamics 365 CRM and how you've successfully led process changes in the past.
✨Tip Number 3
Don’t forget to tailor your approach! When you get an interview, align your skills and experiences with what Blue Cross is looking for. Show them how your background in CRM implementations can help them achieve their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Blue Cross team. Don’t miss out on this opportunity!
We think you need these skills to ace CRM Process Change Analyst - Fixed Term Contract in Burford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft Dynamics 365 CRM and process change. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experience and how it relates to the job. We appreciate a well-structured application that’s easy to read!
Show Your Passion for Change: We’re looking for someone who’s excited about driving process change. In your application, share examples of how you’ve successfully implemented changes in the past and what you learned from those experiences. Let your enthusiasm shine through!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits there!
How to prepare for a job interview at Blue Cross For Pets
✨Know Your CRM Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 CRM. Be ready to discuss specific features, like entity creation and workflows, and how they relate to the role. This will show that you're not just familiar with the system but can also leverage it effectively in your work.
✨Prepare for Process Change Scenarios
Think about examples from your past experience where you've successfully led process changes or impact analyses. Be prepared to discuss these scenarios in detail, focusing on your approach, the challenges you faced, and the outcomes. This will demonstrate your hands-on experience and problem-solving skills.
✨Engage with Stakeholders
Since the role involves a lot of communication with various stakeholders, practice how you would explain complex technical concepts to non-technical colleagues. Use clear, simple language and be ready to showcase your negotiation and influencing skills during the interview.
✨Show Your Passion for Change
Express your enthusiasm for driving positive organisational change. Share your thoughts on emerging Microsoft technologies and how they can enhance CRM processes. This will help convey your commitment to continuous improvement and innovation, which is key for this role.
