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- Tasks: Lead a team to provide exceptional care for pets and their owners.
- Company: Join Blue Cross, a compassionate organisation dedicated to animal welfare.
- Benefits: Enjoy 38 days holiday, wellbeing support, and a generous pension scheme.
- Why this job: Make a real impact in the lives of pets and their adopters every day.
- Qualifications: Experience in client services and team management is essential.
- Other info: This is a 12-month maternity cover role with a supportive team culture.
The predicted salary is between 25787 - 27886 £ per year.
Assistant Manager Client Services (maternity cover): Southampton
Application Deadline: 6 July 2025
Department: Rehoming & Fostering Services
Employment Type: Fixed Term – Full Time
Location: Southampton
Reporting To: Centre Manager
Compensation: £25,787 – £27,886 / year
Description
More about the role
- Lead and line manage the client services team to deliver exceptional care from first enquiry through to adoption or other support
- Work closely with the team to assess and admit pets, match them with the right adopters, and guide clients through every step of their journey
- Use data and insights to shape services and continuously improve client experience
- Collaborate with the local leadership team to meet targets and drive pet welfare outcomes
- Be hands-on with day-to-day operations including managing enquiries, prioritising admissions and promoting pets in our care
About you
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Experience in delivering high level client service.
- Experience of working in a fast-paced environment.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Current full driving licence.
- The ability to demonstrate, understand and apply our Blue Cross Values
- Performance management and improvement experience.
- Understanding of safeguarding issues.
- Experience of admission and adoption processes in a rescue environment.
Blue Cross benefits
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Free physiotherapy advice and face to face intervention
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
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Assistant Manager Client Services (maternity cover): Southampton employer: Blue Cross For Pets
Contact Detail:
Blue Cross For Pets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager Client Services (maternity cover): Southampton
✨Tip Number 1
Familiarise yourself with the specific needs of the Southampton Rehoming Centre. Understanding their operations and the challenges they face will help you demonstrate your commitment and readiness to contribute effectively during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss how you can motivate and support your team to deliver exceptional client care, as this is a key aspect of the role.
✨Tip Number 3
Research the latest trends in animal welfare and client services. Being knowledgeable about current best practices will not only impress the interviewers but also show that you're proactive and passionate about the field.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. This demonstrates your genuine interest in the role and the organisation, and it gives you a chance to assess if the position aligns with your values and career goals.
We think you need these skills to ace Assistant Manager Client Services (maternity cover): Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and team management. Emphasise any previous roles in animal welfare or rescue environments, as well as your ability to deliver high-level client service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal welfare and your leadership skills. Use specific examples from your past experiences to demonstrate how you can contribute to the Southampton Rehoming Centre's mission.
Highlight Relevant Skills: In your application, clearly outline your skills in communication, decision-making, and team management. Mention any experience you have with performance management and improvement, as these are valuable for the role.
Follow Application Instructions: Ensure you complete the online application process as outlined in the job description. Double-check that all required documents are included and that you submit your application before the deadline of 6 July 2025.
How to prepare for a job interview at Blue Cross For Pets
✨Show Your Passion for Animal Welfare
Make sure to express your genuine love for animal welfare during the interview. Share any relevant experiences you have had in rescue or fostering environments, as this will demonstrate your commitment to the role and the organisation's mission.
✨Highlight Your People Management Skills
As an Assistant Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, focusing on how you've supported and developed your team members. Use specific examples to illustrate your leadership style and how you handle challenges.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to make tough decisions or manage difficult situations, especially in a fast-paced environment. This will showcase your resilience and ability to thrive under pressure.
✨Demonstrate Your Client Service Experience
Since delivering exceptional client care is crucial for this role, be ready to discuss your experience in providing high-level client service. Share examples of how you've gone above and beyond to meet client needs and improve their experience, particularly in a welfare context.
