At a Glance
- Tasks: Support customers with bookings and travel queries while gaining hands-on experience.
- Company: Join Blue Bay Travel, a supportive team focused on customer satisfaction.
- Benefits: Earn £15,600, gain a Level 2 qualification, and enjoy exclusive travel perks.
- Other info: Enjoy 30 days annual leave and clear paths for career progression.
- Why this job: Start your career in a fast-paced environment where no two days are the same.
- Qualifications: No prior experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 15600 - 15600 € per year.
Gain a qualification. ✈️ Travel perks. Start building a career, not just a job. At Blue Bay Travel, the holiday experience doesn’t start at the airport. It starts with the people customers trust when they need answers, reassurance, or someone to get things sorted. That’s where our Customer Service Team comes in. We’re looking for a Customer Service Apprentice who’s eager to learn, enjoys helping people, and wants to build confidence in a fast-moving, people-focused environment. If you enjoy staying busy, thinking quickly, and take pride in getting things right, this could be the perfect place to start your career.
Why Blue Bay Travel is different
At Blue Bay Travel, customer service isn’t about scripts or copy-and-paste replies. It’s about being the person customers rely on when they need clear answers, practical support, and someone who takes ownership. That means:
- No two days ever feel the same
- You’ll learn how to confidently handle real customer situations
- You’ll be part of a team that genuinely supports each other when things get busy
- You’ll gain hands-on experience while working towards a Level 2 Customer Service qualification
Customers remember how we made them feel, and our Customer Service Team plays a huge part in that.
What you’ll be doing
As a Customer Service Apprentice, you’ll learn how to support customers throughout their holiday journey while building the skills and confidence to become a Customer Service Advisor. You’ll:
- Help customers with bookings, amendments, cancellations, and travel questions
- Learn how to handle customer enquiries across calls and emails
- Support customers when things don’t go to plan and help find practical solutions
- Work at pace across multiple enquiries while maintaining high standards and attention to detail
- Keep systems and booking information accurate and up to date
- Work closely with teams across the business to keep things running smoothly for customers
- Spend one day each week focused on your apprenticeship learning and development
Everything you do contributes to the experience our customers remember long after they return home.
What we’re looking for
You don’t need travel experience or previous office experience, but you do need the right attitude. You’ll be someone who:
- Communicates with confidence, warmth, and positivity
- Enjoys helping people and making things easier for customers
- Stays calm and organised when things get busy
- Picks things up quickly and enjoys learning new skills
- Takes pride in getting the details right
- Enjoys being part of a supportive, collaborative team
- Brings energy, curiosity, and a willingness to learn
If you’re motivated, people-focused, and ready to start building your career, we’ll give you the tools and support to succeed.
Why you’ll love working here
Because starting your career should feel exciting too. Our Customer Service Team is fast-moving and supportive, full of people who pull together, back each other, and celebrate the wins. You’ll also get:
- £15,600 salary
- A Level 2 Customer Service apprenticeship qualification
- 37.5 hours per week, including one dedicated study day and alternate weekends
- A supportive onboarding and training programme
- 30 days annual leave, including Bank Holidays (increasing with service)
- Exclusive travel perks and discounts
- Hosted work trips and travel opportunities
- Employee Assistance Programme and Mental Health First Aiders
- Clear opportunities to progress into a permanent Customer Service Advisor role and continue growing your career
✈️ Ready to start your journey with us? If you’re looking for a role where you can learn, grow, and build confidence while being part of a supportive team, we’d love to hear from you. Successful candidates will be invited to our Recruitment Day on 11 June, held at our Head Office in Trentham. Apply now and start your journey with Blue Bay Travel.
Customer Service Apprentice employer: Blue Bay Travel
At Blue Bay Travel, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. As a Customer Service Apprentice in Trentham, you'll not only gain a Level 2 qualification but also enjoy exclusive travel perks, a collaborative team environment, and clear pathways for career progression. With a focus on personal development and hands-on experience, this is the perfect place to kickstart your career in customer service while making lasting memories for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Blue Bay Travel. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you'd handle them. Role-play with a friend or family member to build your confidence. The more prepared you are, the better you'll shine during the interview!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your warmth and positivity come through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to be yourself and share your passion for helping others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t miss out on this opportunity to kickstart your career with us at Blue Bay Travel!
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping people and your eagerness to learn.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and experiences match what we're looking for. Show us why you're the perfect fit for our Customer Service Apprentice role!
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Blue Bay Travel
✨Know the Company
Before your interview, take some time to research Blue Bay Travel. Understand their values, mission, and what makes them unique in the travel industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Your People Skills
As a Customer Service Apprentice, your ability to connect with people is crucial. Prepare examples of how you've helped others in the past, whether in a work setting or personal life. Highlight your communication style and how you stay calm under pressure.
✨Prepare for Real Scenarios
Think about common customer service situations you might face, like handling complaints or booking changes. Practise how you would respond to these scenarios, focusing on providing clear, practical solutions. This will demonstrate your problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of your interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the training process, team dynamics, or opportunities for growth within the company. This not only shows your interest but also helps you gauge if the company is the right fit for you.
