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For Companies At a Glance
- Tasks: Manage customer enquiries, coordinate logistics, and ensure smooth service operations.
- Company: Blue Badger Wholesale Ltd, a leading supplier in catering and laundry equipment.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Why this job: Be the key player in delivering exceptional customer experiences and operational efficiency.
- Qualifications: Strong communication skills, organisational abilities, and problem-solving mindset.
- Other info: Opportunity for remote work and career growth in a dynamic industry.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Blue Badger Wholesale Ltd, established in 2006, has become a leading supplier of commercial catering and laundry equipment across the UK and Mainland Europe.
Job Role
The Service and Technical Coordinator plays a pivotal role in managing customer enquiries, supporting service operations, coordinating logistics, processing orders, and resolving issues efficiently. This position is key to ensuring a seamless and professional experience for clients and stakeholders. Our ideal candidate would be able to work in the Andover office but we would consider a fully remote position for the right candidate.
Key Areas of Responsibility
- Handle inbound customer enquiries via phone and email, delivering prompt and professional responses.
- Maintain and update the spare parts inventory system.
- Monitor spare part stock levels and place orders to maintain optimal availability.
- Dispatch spare parts to customers and service teams promptly.
- Provide quick, responsive support to service customers, including assigning engineers to jobs and overseeing processes through to completion.
- Assist with service planning, ensuring tasks are scheduled and coordinated effectively.
- Conduct follow-ups on services to ensure customer satisfaction and address any outstanding concerns.
- Process orders with accuracy, manage backorders efficiently, and create purchase orders (POs) for third-party suppliers when required.
- Liaise with internal teams and external stakeholders, such as transport providers and customers, to ensure smooth and efficient operations.
- Contribute to the company’s overall strategy by supporting service, logistics, and customer satisfaction goals.
- Offer advice on products and services to both customers and internal teams.
Key Skills and Competencies
- Strong communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
- Excellent organisational and time-management abilities to manage multiple tasks and deadlines effectively.
- Problem-solving skills with the ability to work collaboratively and remain calm under pressure.
- High attention to detail and accuracy in data entry and record-keeping.
Software Used
- Microsoft Office
- Linnworks
- Magento 2
- HubSpot
- Xero
Service and Technical Coordinator in Andover employer: Blue Badger Wholesale Ltd
Contact Detail:
Blue Badger Wholesale Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service and Technical Coordinator in Andover
✨Tip Number 1
Get to know the company inside out! Research Blue Badger Wholesale Ltd, their products, and their values. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer enquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Service and Technical Coordinator in Andover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service and Technical Coordinator role. Highlight your communication skills, organisational abilities, and any relevant software experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Blue Badger Wholesale Ltd. Share specific examples of how you've handled customer enquiries or resolved issues in the past.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention times when you’ve successfully solved problems or improved processes. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Blue Badger Wholesale Ltd
✨Know Your Stuff
Familiarise yourself with Blue Badger Wholesale Ltd and their products. Understand the role of a Service and Technical Coordinator, especially how it relates to customer enquiries and logistics. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Show Off Your Communication Skills
Since this role requires strong communication abilities, prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practising clear and concise responses will demonstrate your interpersonal skills during the interview.
✨Be Organised
Highlight your organisational skills by discussing how you manage multiple tasks and deadlines. You might want to share specific tools or methods you use to stay on top of your work, especially when coordinating logistics or processing orders.
✨Problem-Solving Mindset
Prepare to discuss scenarios where you've successfully solved problems under pressure. Think about times when you had to coordinate with different teams or stakeholders to resolve an issue, as this will showcase your ability to remain calm and effective in challenging situations.
