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- Tasks: Provide top-notch customer service and support with spare parts information.
- Company: Join Baxi Heating, a leader in the heating industry.
- Benefits: Earn £12.71/hour, enjoy weekly pay and comprehensive training.
- Why this job: Gain valuable skills while helping customers with essential heating solutions.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a Parts Specialist - Internal Sales to join our busy and customer-focused Internal Sales team. This is a key role responsible for obtaining and providing accurate, up-to-date spare parts information to a wide range of sales customers, while delivering exceptional service at every interaction.
You will play an essential part in supporting our customers across Baxi's full product portfolio, including boilers, cylinders, heat pumps and water heaters. The role offers an excellent opportunity to build extensive product knowledge and develop new technical and commercial skills within a supportive environment.
What You'll Be Doing
- Acting as the first point of contact for pre-sales product specification advice across a designated range of spare parts within Baxi's portfolio
- Responding to customer enquiries using Parts Arena, including locating parts and identifying suitable alternatives where parts are no longer available
- Supporting customers by asking the right questions to ensure the most appropriate solution is identified
- Processing spares orders and handling general enquiries relating to stock availability and pricing
- Managing enquiries submitted via the Parts Query inbox, ensuring response time SLAs are met
- Using ERP systems to access stock and price information to facilitate efficient ordering
- Working closely with the Product Management team to highlight any required updates or improvements to Parts Arena information, enhancing the end-user journey
Skills & Experience
- Strong communication skills, both verbal and written
- A logical, calm, and methodical approach to problem-solving
- Ability to work effectively in a fast-paced, customer-facing environment
- High attention to detail and a commitment to delivering excellent service
- Previous knowledge of Baxi products or similar technical products is beneficial, but not essential
Training & Development
Full training will be provided, including hands-on support with Parts Arena, ERP systems, and Baxi's product range. This role offers a great opportunity to develop long-term technical and customer service expertise within Internal Sales.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Baxi heating UK Ltd - Parts Specialist - Warwick employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baxi heating UK Ltd - Parts Specialist - Warwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Baxi and their products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role is all about interacting with customers, make sure you can clearly explain technical details and solutions. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the job is right for you. Think about what you want to know about the team, training, and growth opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Baxi heating UK Ltd - Parts Specialist - Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Parts Specialist role. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your customer service and technical abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be doing a lot of it in this role. Avoid jargon unless it's relevant to the position!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Blue Arrow
✨Know Your Parts
Familiarise yourself with Baxi's product range, especially boilers and spare parts. Understanding the basics will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
Since strong communication is key, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd assist a customer with a query, so being clear and concise is essential.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've successfully solved customer issues or provided excellent service. Be ready to discuss your approach to problem-solving, as this role requires a logical and calm mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.