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- Tasks: Type real-time voice conversations and support emergency services with empathy and accuracy.
- Company: Join the UK's largest telecoms provider, trusted for over 85 years.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Why this job: Make a real difference in people's lives during their most critical moments.
- Qualifications: Must type 50+ words per minute with 98% accuracy and communicate clearly under pressure.
- Other info: Full-time role with comprehensive training and ongoing support.
Customer Service
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Location: Belfast
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 13/10/2025
Hours: Full-time, 37.5 hours per week, 5 days out of 7.
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK\’s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year we make a difference to people\’s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ ((phone number removed)) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
As a Customer Service Advisor, you\’ll be the first point of contact for people in their most critical moments, you will calmly and quickly be directing them to the right emergency service.
This is more than a call handler role – it\’s a chance to make a real difference, every single shift.
We\’re looking for individuals who can:
* Communicate clearly and empathetically under pressure
* Think critically and follow structured processes
* Type at least 50 words per minute with 98% accuracy
* Stay composed in emotionally challenging situations
You\’ll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
Shift Patterns:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You\’ll receive comprehensive training and ongoing support. Within six months, you\’ll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Rewards & Benefits:
* Competitive pay & overtime opportunities
* Career development opportunities
* Full paid training
* Instant access to Blue Arrow training portal
* Auto enrolment in pension scheme
* 28 days paid holiday
Application Process
1. Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
2. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
3. Pre-employment Checks (DBS & references)
Ready to Make a Real Difference?
If you\’re looking for a meaningful role where every shift ends with the knowledge that you\’ve helped someone in need, apply today and become part of a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Typing Secretary employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Typing Secretary
✨Tip Number 1
Get your typing skills sharp! Practice typing at least 50 words per minute with 98% accuracy. Use online tools or apps to track your progress and improve your speed and precision.
✨Tip Number 2
Prepare for the interview by familiarising yourself with common customer service scenarios. Think about how you would handle high-pressure situations and be ready to share your experiences.
✨Tip Number 3
Show your empathy! In your interviews, highlight any past experiences where you've helped others, especially in challenging situations. This will demonstrate that you can stay calm and supportive when it matters most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company right there.
We think you need these skills to ace Typing Secretary
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Typing Secretary and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Typing Skills: Since typing speed and accuracy are key for this role, don’t forget to highlight your typing skills in your application. If you can type 50+ words per minute with 98% accuracy, let us know! It’s a big plus for us.
Be Empathetic and Clear: In your written application, demonstrate your ability to communicate clearly and empathetically. We want to see that you can handle emotionally challenging situations with grace, so share any relevant experiences that showcase this.
Apply Through Our Website: When you're ready to apply, make sure to do it through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blue Arrow
✨Know Your Typing Skills
Before the interview, make sure you can confidently demonstrate your typing speed and accuracy. Practice typing at least 50 words per minute with 98% accuracy, as this is a key requirement for the role. You might even want to take a quick online typing test to refresh your skills!
✨Empathy is Key
Since you'll be dealing with people in critical situations, it's essential to showcase your ability to communicate empathetically. Think of examples from your past experiences where you've had to remain calm and supportive under pressure, and be ready to share these during the interview.
✨Understand the Role
Familiarise yourself with the responsibilities of a Typing Secretary in a customer service environment, especially in emergency situations. Research the company and its values, so you can align your answers with what they stand for. This will show that you're genuinely interested in the role.
✨Prepare for the Audio Typing Assessment
Since there's an audio typing assessment as part of the interview process, practice listening to audio clips and typing them out accurately. This will help you get comfortable with the format and improve your performance during the actual assessment.