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- Tasks: Make and receive calls to recover debts while maintaining professionalism.
- Company: Join Blue Arrow Derby, a supportive partner in the Sheffield area.
- Benefits: Enjoy a casual dress code, bonuses, and hybrid working options.
- Why this job: Gain valuable experience in a dynamic environment with performance rewards.
- Qualifications: Previous call centre experience and strong communication skills are essential.
- Other info: We value diversity and are committed to providing opportunities for everyone.
The predicted salary is between 20800 - 26000 £ per year.
Blue Arrow Derby are proud to be working in partnership with Collections Agency in the Sheffield and they are looking to recruit a 10 Telephone Collection Advisors to join their team on a full time, permanent basis. Hours: Rota Basis between the hours of 8am – 8pm (Monday-Saturday) Salary: Up to £26,000 DOE – With a monthly bonus based on performance this could take your salary over £30,000 a year. The Job: * You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts * Handling difficult conversations in a sensitive and professional manner with customers over the telephone * Entering accurate records of conversations and payment agreements into a customer database * Following processes and guidelines regarding debt collection * Working in an open plan, contact centre environment – achieving personal and team targets * Accurately entering customer payment details into our systems – ensuring these are entered correctly first time around Previous Experience and Requirements: * Previous experience working in a call centre or credit control type role is important * Clear and confident communications skills – both writing/data entry and over the telephone * Being comfortable working to targets – earning more money based on your achievements * Strong IT skills – we use different technologies and systems and need you to pick these up quickly * Happy to make outgoing telephone calls to customers – on occasions these can be difficult conversations * Problem solving abilities – able to ask the right questions to get the information you need Benefits * Welcoming working environment * Casual smart dress code * Company pension * Colleague discount scheme * Christmas Savings Scheme * Free on-site parking * Employee Assistance Programme * Attractive bonus, incentives and performance rewards * Death in service benefit * Hybrid working (subject to reaching required standards) How do I apply for the Telephone Collection Advisor position? If you are interested in the above role and feel you can meet the above requirements – we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Telephone Collection Advisors employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collection Advisors
✨Tip Number 1
Familiarise yourself with common debt collection practices and terminology. This will not only help you understand the role better but also allow you to speak confidently during any interviews or conversations with our team.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can prepare you for the types of calls you might encounter in this position.
✨Tip Number 3
Showcase your IT skills by familiarising yourself with common customer relationship management (CRM) systems. Being able to demonstrate your ability to quickly learn new technologies will set you apart from other candidates.
✨Tip Number 4
Research Blue Arrow and the Collections Agency to understand their values and work culture. This knowledge will help you align your answers during interviews and show that you're genuinely interested in being part of the team.
We think you need these skills to ace Telephone Collection Advisors
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Telephone Collection Advisor. Familiarise yourself with the skills required, such as handling difficult conversations and entering accurate records.
Tailor Your CV: Highlight your previous experience in call centres or credit control roles. Emphasise your communication skills and any relevant IT proficiency to show you can adapt to different technologies quickly.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your skills align with the job requirements. Mention your ability to work towards targets and your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Clear and confident communication is key, so ensure your application reflects this.
How to prepare for a job interview at Blue Arrow
✨Showcase Your Communication Skills
As a Telephone Collection Advisor, clear and confident communication is key. Practice articulating your thoughts clearly and be prepared to demonstrate your ability to handle difficult conversations during the interview.
✨Familiarise Yourself with Debt Collection Processes
Understanding the basics of debt collection processes can give you an edge. Research common practices and guidelines in the industry so you can discuss them intelligently during your interview.
✨Highlight Your Problem-Solving Abilities
Be ready to share examples of how you've successfully navigated challenging situations in previous roles. This will show your potential employer that you can think on your feet and ask the right questions to resolve issues.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with various technologies and systems. Mention any specific software you've used in the past and how quickly you adapt to new tools.
