At a Glance
- Tasks: Manage housing processes, support residents, and ensure effective tenancy management.
- Company: Join Blue Arrow, a Disability Confident Employer dedicated to creating inclusive job opportunities.
- Benefits: Enjoy a supportive work environment with training opportunities and a focus on personal development.
- Other info: Enhanced DBS check is mandatory; first aid training provided.
- Why this job: Make a real difference in people's lives while working in a collaborative and dynamic team.
- Qualifications: GCSE Level Grade C - 4 or above required; experience in housing management is a plus.
Supported Housing Officer
Coventry, West Midlands, United Kingdom
Responsibilities
Manage voids in accordance with void and letting procedures, carry out referral assessments to determine eligibility, sign up new residents and carry out viewing, pre and post termination inspections and complete CORE returns
Optimise income collection in accordance with income collection procedures, including affordability checks, payment plans, housing benefit provisional assessments for new claims and changes in circumstances
To follow the housing and tenancy management procedures to include :
Complete tenancy inductions for all new residents and ensure residents understand their license agreement responsibilities
Maintain regular contact with residents to ensure effective tenancy management and address any breaches of tenancy.
Ensure all non-eligible rent and service charges are paid by residents and assist with completion of welfare benefits in a timely fashion to avoid arrears.
Issue warnings in accordance with procedures and license management
Record and follow reporting procedures regarding incidents including harassment, threat of violence or hate crimes.
To work as part of team on a rota basis to deliver professional reception duties, including pro-active monitoring of CCTV, visitors and door entry system
Work in partnership with all other relevant services to support residents holistically and sign post appropriately. To ensure positive, supportive and collaborative relationships develop with support providers
Undertake any other duties commensurate with this post as reasonably requested by the Supported Housing Manager and Team Leader.
To fulfil the requirements of this role you will have experience, skills, and knowledge in the following areas:
To understand and follow safeguarding procedures identifying and reporting safeguarding alerts where necessary to minimise the risk of abuse.
Maintain records, written and electronic, provide outcome data, case studies and contribute information to reports as required.
To carry out housing management inspections, complete health and safety assessments, follow fire evacuation plans and carry out regular testing of equipment and report defects and repairs.
All work to be undertaken in line with the Group\'s policies and procedures, including Health & Safety, Customer Involvement, GDPR, Equality and Diversity and Safeguarding, plus comply with relevant codes of practise i.e. CCTV.
Will be trained in first aid and hold fire marshal responsibilities
Educated to GSCE Level Grade C - 4 or above or equivalent professional qualification, eg CIH level 3 and above.
Enhanced DBS is mandatory.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Supported Housing Officer in Coventry employer: Blue Arrow
As a Supported Housing Officer with us in Coventry, you will join a dedicated team that values inclusivity and professional growth. We offer a supportive work culture, comprehensive training, and opportunities for career advancement, ensuring you can make a meaningful impact in the lives of our residents. Our commitment to employee well-being and development, combined with our focus on community engagement, makes us an exceptional employer in the housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supported Housing Officer in Coventry
✨Tip Number 1
Familiarise yourself with the specific housing and tenancy management procedures mentioned in the job description. Understanding these processes will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the supported housing sector. Attend local events or join online forums where you can connect with current Supported Housing Officers. This could provide you with valuable insights and potentially lead to a referral.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about scenarios related to safeguarding, tenancy breaches, and conflict resolution, as these are crucial aspects of the role.
✨Tip Number 4
Research Blue Arrow's values and commitment to being a Disability Confident Employer. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Supported Housing Officer in Coventry
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Supported Housing Officer position. Tailor your application to highlight relevant experience and skills that match these criteria.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in housing management, safeguarding procedures, or working with vulnerable populations. Use specific examples to demonstrate your capabilities.
Showcase Your Skills:Make sure to mention key skills such as communication, teamwork, and problem-solving. These are crucial for a role that involves managing relationships with residents and collaborating with support providers.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Blue Arrow
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Supported Housing Officer. Familiarise yourself with the key tasks such as managing voids, conducting assessments, and maintaining contact with residents. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in housing management or related fields. Highlight specific examples where you've successfully managed tenancy issues, conducted inspections, or worked with vulnerable populations. This will show that you have the practical skills needed for the job.
✨Demonstrate Your Knowledge of Policies
Be ready to talk about relevant policies and procedures, such as safeguarding, health and safety, and GDPR. Showing that you are knowledgeable about these areas will indicate that you take compliance seriously and understand the importance of following protocols in this role.
✨Prepare Questions
Think of insightful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your interest in the position and helps you determine if the company is the right fit for you.
