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- Tasks: Join our team as a Service Centre Consultant, delivering top-notch customer service and resolving queries.
- Company: Work with Lloyds Banking Group, a leader in customer-focused financial services.
- Benefits: Enjoy hybrid working options after training and a competitive pay rate of £13.49 per hour.
- Why this job: Boost your career in a supportive environment while making a real difference for customers.
- Qualifications: Customer service experience and strong communication skills are essential; empathy is key!
- Other info: Full-time training for 5 weeks prepares you for success in this role.
We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers. Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees. Role: Service Centre Consultant Division: Business Banking Service Centre (BBSC) Location: Lloyds Banking Group, Teviot House, Edinburgh, EH12 9ZA Pay rate: £14.02 per hour Contract: Temporary Hours: Full time, 35 hours per week Business Operational Hours: 7am-8pm Monday to Friday and 9am-2pm Saturdays (1 Saturday every 6 weeks) Hybrid working available after completion of training (up to 3 days working from home) Training: Full time for 5 weeks. As a Service Centre Consultant, you'll deliver exceptional customer service by resolving payments, managing mandates, addressing online queries, and handling complex issues with professionalism and empathy. This telephony-based role offers an excellent opportunity to boost your career in a friendly and supportive environment. Key Responsibilities: * Provide first-class customer service by taking ownership of customer queries and delivering tailored solutions. * Handle a wide range of customer calls, including payments, day-to-day banking, mandates, and complex inquiries. * Build rapport quickly and ensure a seamless customer experience. * Demonstrate sensitivity and professionalism when resolving issues, ensuring customer satisfaction. * Learn processes and best practices during a comprehensive 5-week induction training program. * Act with diligence to continuously improve the customer experience. Requirements: * Proven experience in customer service, with excellent communication and interpersonal skills. * A strong desire to prioritise customer needs and demonstrate compassion when resolving queries. * Confidence in managing customer interactions in a professional and empathetic manner. * You'll be equally able to resolve queries over the phone or on a PC. * Ability to quickly learn new processes and adapt to change. Selection Process: * Screening call with your BA representative * Online registration (personal details, career history, CV upload, and relevant questions) * Situational behavioural/judgement testing (11 questions) * One-way competency-based interview (6 questions via video link) * Pre-offer and vetting process Ready to make a difference? Apply now and join us in delivering exceptional service to our customers! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
Service Centre Consultant employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Consultant
✨Tip Number 1
Familiarize yourself with Lloyds Banking Group's values and customer service philosophy. Understanding their commitment to putting customers first will help you align your responses during the interview process.
✨Tip Number 2
Practice common customer service scenarios that require empathy and professionalism. Being able to demonstrate how you would handle complex inquiries can set you apart from other candidates.
✨Tip Number 3
Prepare for the situational behavioural testing by thinking of specific examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Since this role involves telephony-based interactions, practice speaking clearly and confidently over the phone. You might even want to do mock calls with friends or family to build your comfort level.
We think you need these skills to ace Service Centre Consultant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Centre Consultant position. Understand the key responsibilities and requirements, especially the emphasis on customer service and empathy.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Use specific examples that demonstrate your communication skills and ability to handle complex inquiries with professionalism.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention how your values align with Lloyds Banking Group's commitment to putting customers at the heart of everything they do.
Prepare for the Selection Process: Familiarize yourself with the selection process outlined in the job description. Prepare for the situational behavioral/judgment testing and the one-way competency-based interview by practicing common questions related to customer service scenarios.
How to prepare for a job interview at Blue Arrow
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've resolved customer queries and provided tailored solutions, as this role heavily focuses on delivering exceptional service.
✨Demonstrate Empathy and Professionalism
Since the job requires handling complex issues with sensitivity, be prepared to discuss situations where you showed empathy and professionalism. This will show that you understand the importance of putting customers at the heart of your work.
✨Prepare for Situational Questions
Expect situational behavioral questions during the interview. Practice answering questions that ask how you would handle specific customer scenarios, as this will help you demonstrate your problem-solving skills and ability to adapt.
✨Familiarize Yourself with Lloyds Banking Group
Research Lloyds Banking Group and their values. Understanding their commitment to customer service and employee satisfaction will allow you to align your answers with their mission, showing that you're a great fit for the team.
