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- Tasks: Handle inbound customer calls and resolve queries with professionalism and empathy.
- Company: Join a supportive team at a well-established organisation.
- Benefits: Competitive pay, hybrid working, and full training provided.
- Other info: Enjoy regular weekday hours and opportunities for long-term career growth.
- Why this job: Make a real impact by delivering outstanding customer service every day.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 30000 - 31000 £ per year.
Location: Perth, PH1 (Hybrid - 2 days onsite per week)
Contract: 12‑month fixed term
Start Date: 26 May 2026
Hours: 37 hours per week, Monday to Friday
Shifts: Between 8:30am and 5:30pm
Pay Rate: £14.79 per hour (PAYE)
Clearance: DBS and 3 years referencing required
About the Role
Are you passionate about delivering outstanding customer service and resolving issues first time? Do you enjoy helping people, solving problems, and making a real difference on every call? We're looking for enthusiastic Customer Service Advisors to join a busy inbound contact centre team. You'll be the first point of contact for customers, using your communication skills and problem‑solving ability to deliver first call resolution and an excellent customer experience. This is a great opportunity to join a supportive team environment with hybrid working and regular weekday hours.
What You'll Be Doing
- Handling inbound customer calls with professionalism, empathy and confidence
- Identifying customer needs and resolving queries accurately at the first point of contact
- Using multiple internal systems and knowledge bases securely and efficiently
- Recording customer interactions clearly and accurately
- Working collaboratively with colleagues to share knowledge and improve service delivery
What We're Looking For
- Previous experience in a customer service or call centre environment
- Strong communication and active listening skills
- A proactive, solutions‑focused mindset
- Ability to work independently as well as part of a team
- Confident using IT systems and navigating multiple applications
Why Apply?
- Competitive hourly pay
- Hybrid working model
- Monday to Friday shifts only
- Full training and ongoing support
- Opportunity to build long‑term customer service experience within a well‑established organisation
If you're customer‑focused, reliable and ready to make an impact from day one, we'd love to hear from you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Inbound Customer Service Advisor in Scotland employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor in Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the organisation. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky questions about resolving customer issues during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your communication and problem-solving abilities. Share specific examples of how you've helped customers in the past, as this will demonstrate your capability to deliver outstanding service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Inbound Customer Service Advisor in Scotland
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for helping customers shine through. Share specific examples of how you've gone above and beyond to resolve issues or make someone's day better. We love seeing that passion!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service or call centres. Use keywords from the job description to show us you understand what we're looking for. It helps us see why you're a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your skills and experiences that match the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Inbound Customer Service Advisor position. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice active listening and respond thoughtfully. Use examples from your past experiences to demonstrate how you've effectively communicated with customers and resolved issues. This will highlight your ability to deliver outstanding service.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role. Prepare responses that showcase your problem-solving skills and empathy. For instance, how would you handle an upset customer? Having these examples ready will show that you can think on your feet and provide first call resolution.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, training opportunities, or how success is measured in the role. It’s a great way to demonstrate your enthusiasm and commitment to making a difference.