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- Tasks: Provide expert advice on spare parts and deliver exceptional customer service.
- Company: Join Baxi Heating, a leader in the heating industry with a focus on customer satisfaction.
- Benefits: Earn £12.71/hour, enjoy weekly pay, and work in a supportive team environment.
- Other info: Temp to perm role with potential for career growth in a dynamic setting.
- Why this job: Gain valuable product knowledge and develop technical skills while helping customers.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Contract: Temp to perm
Office Address: Brooks House, Coventry Rd, Warwick CV34 4LL
Pay Rate: £12.71/hour, paid weekly
Hours: Monday to Thursday; 08:30am - 17:00pm, Friday; 08:30am - 16:30pm
About the Role
We are looking for a Parts Specialist - Internal Sales to join our busy and customer-focused Internal Sales team. This is a key role responsible for obtaining and providing accurate, up-to-date spare parts information to a wide range of sales customers, while delivering exceptional service at every interaction.
You will play an essential part in supporting our customers across Baxi's full product portfolio, including boilers, cylinders, heat pumps and water heaters. The role offers an excellent opportunity to build extensive product knowledge and develop new technical and commercial skills within a supportive environment.
What You'll Be Doing
As a Parts Specialist, your responsibilities will include:
- Acting as the first point of contact for pre-sales product specification advice across a designated range of spare parts within Baxi's portfolio
- Responding to customer enquiries using Parts Arena, including locating parts and identifying suitable alternatives
Baxi heating UK Ltd - Parts Specialist - Warwick in Royal Leamington Spa employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Baxi heating UK Ltd - Parts Specialist - Warwick in Royal Leamington Spa
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Baxi and their products. Understanding their portfolio will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for sales roles and think about how you can highlight your customer service skills and product knowledge.
✨Tip Number 3
Be ready to showcase your problem-solving skills! In the interview, be prepared to discuss how you've handled customer inquiries in the past. Use specific examples to demonstrate your ability to provide accurate information and exceptional service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets seen by the right people and shows your enthusiasm for joining the team.
We think you need these skills to ace Baxi heating UK Ltd - Parts Specialist - Warwick in Royal Leamington Spa
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Parts Specialist role. Highlight any relevant experience you have in sales or customer service, especially if it involves spare parts or technical products. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Be sure to mention your understanding of Baxi's products and your commitment to delivering exceptional customer service.
Showcase Your Product Knowledge: If you have any prior knowledge of heating products or spare parts, make sure to include that in your application. We love candidates who are eager to learn and grow their technical skills, so don’t hold back on sharing your enthusiasm for the industry!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team at Baxi!
How to prepare for a job interview at Blue Arrow
✨Know Your Parts
Familiarise yourself with Baxi's product portfolio, especially the spare parts related to boilers, cylinders, heat pumps, and water heaters. Being able to discuss specific products and their applications will show your enthusiasm and readiness for the role.
✨Customer Service Focus
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved issues or provided valuable information to customers, as this role is all about supporting them effectively.
✨Practice with Parts Arena
If possible, get some hands-on experience with Parts Arena or similar systems before the interview. Understanding how to locate parts and identify suitable alternatives will give you a leg up and demonstrate your proactive approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.