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- Tasks: Lead and support teams in a complex service environment, driving operational improvements.
- Company: Dynamic organisation focused on healthcare facilities management.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Join a supportive team committed to employee development and career growth.
- Why this job: Step into a senior role and lead transformative change in a high-demand setting.
- Qualifications: Strong leadership skills and experience in managing complex service environments.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Role: Operations / Account Director
Location: Blackburn
Duration: 3 Months
Suited to someone who can lead the team at a senior level, have responsibility for the P&L, provide guidance and support where necessary. The successful candidate will be able to handle client escalations from a demanding client and lead the continuous improvement agenda.
Purpose of the Role
- Provide immediate leadership cover due to sickness and senior capacity gaps.
- Stabilise operations across a complex PFI hard FM healthcare environment.
- Lead service quality improvements and support ongoing change/transformation programmes.
Key Responsibilities
- Lead and support on-site teams across technical services, projects, and helpdesk.
- Manage three-way stakeholder relationships.
- Oversee contract performance, compliance, customer experience, and service delivery.
- Drive structured, planned operational improvement and change initiatives.
- Ensure resilience of day-to-day operations in a challenging, high-demand environment.
Complexity
The Account Director will be responsible for the Strategic delivery of the contract. The role consists of, but is not limited to the following activities:
- Management of P&L with revenue of circa £15m pa ensuring the commercial performance is in line with set budgets.
- Proactive Management of cash including internal mechanisms for aged WIP, Debt & GRIR / POEM.
- Leadership of contract team of 55 employees through implementation of the target operating model including the provision of resources, clearly defined objectives, roles profiles, development of contract processes and procedures.
- Employee development of the contract team including recruitment of resources and employee succession planning in accordance with policies & procedures including those relating to equal opportunities.
Essential Experience / Skills
- Strong leadership and people management background (more important than technical background).
- Experience managing complex service environments (hard FM, estates, facilities, PFI, or similar).
- Proven ability to work with demanding customers and navigate multi-stakeholder settings.
- Background in delivering operational change, stabilisation, or turnaround work.
- PFI experience desirable but not essential.
For more information and immediate consideration please apply directly to this advert.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Operations / Account Director (Complex Service Environment) employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations / Account Director (Complex Service Environment)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that Operations / Account Director role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their challenges, especially in complex service environments, and think about how you can bring value to their operations. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss your experience managing teams and navigating demanding client relationships. We need to see how you can stabilise operations and drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations / Account Director (Complex Service Environment)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations / Account Director. Highlight your leadership experience and any relevant achievements in managing complex service environments. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled client escalations or led operational improvements in the past. We love a good story!
Showcase Your People Skills: Since this role is all about leading teams and managing relationships, make sure to highlight your people management skills. Talk about how you've developed teams and navigated multi-stakeholder settings. We’re looking for someone who can inspire and motivate others!
Apply Through Our Website: Don’t forget to apply through our website for a smoother application process! It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Blue Arrow
✨Know Your Numbers
Make sure you’re familiar with the P&L details and revenue expectations for the role. Be ready to discuss how you’ve managed budgets in the past, especially in complex service environments. This shows you understand the financial side of operations.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, particularly in managing teams through change or challenging situations. Think about specific instances where you’ve successfully led a team or improved service quality, as this will resonate well with the interviewers.
✨Understand Stakeholder Dynamics
Brush up on how to manage three-way stakeholder relationships. Be prepared to discuss your approach to handling demanding clients and navigating multi-stakeholder settings. This will demonstrate your ability to maintain strong relationships while driving operational success.
✨Emphasise Continuous Improvement
Be ready to talk about your experience with operational change and improvement initiatives. Share specific strategies you’ve implemented in the past to enhance service delivery and compliance, as this aligns perfectly with the role’s focus on stabilisation and transformation.