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- Tasks: Ensure a first-class experience for passengers by checking tickets and providing customer support.
- Company: Join a leading rail organisation that values diversity and teamwork.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Make a real difference in people's journeys while developing your career.
- Qualifications: Warm, engaging personality with strong communication skills.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
The predicted salary is between 33066 - 33066 £ per year.
On-Train Ticket Examiner – A Rewarding Career in Rail Travel Location: Dalmuir (Must be within a maximum 45-minute travel distance) Salary: £33,066 per annum + 3% commission Contract: Permanent, 35 hours per week Hours: Various shifts and weekend working Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as an On-Train Ticket Examiner, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it\’s an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development. What You\’ll Be Doing: As a representative of ScotRail, you\’ll create a safe, welcoming, and first-class experience for passengers. Your responsibilities include: Ticketing & Transactions – Checking and issuing tickets, handling cash and card payments. Train Patrol & Customer Support – Managing crowded conditions, assisting passengers, and resolving travel concerns. Accessibility Assistance – Supporting passengers with disabilities as they board and alight trains, including using a portable ramp (weighing up to 15kg) when required. Your ability to stay calm, organized, and adaptable is key to ensuring a smooth and positive journey for everyone. Who We\’re Looking For: We welcome applicants who: Have a warm, engaging approach and love connecting with others. Excel in communication-building trust and rapport with passengers. Thrive in a supportive team culture while being confident working independently. Have the ability to manage ramps (training provided). Are motivated to learn and develop in a rewarding role. Why Join Us? Because We Invest in You. Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression: Contributory Final Salary Pension Scheme-ensuring long-term financial security. Free & discounted rail travel-helping you and your family stay connected. Generous holiday allowance-so you have time for yourself and your loved ones. Enhanced family leave policies-including maternity, paternity, and adoption leave. Life insurance cover-equivalent to 4x your annual salary. Exclusive discounts-on shopping, fitness, and healthcare plans. Commitment to Diversity & Inclusion This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds. Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
On Train Ticket Examiner - Dalmuir employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Train Ticket Examiner - Dalmuir
✨Tip Number 1
Get to know the company! Research ScotRail and understand their values, especially around customer service and diversity. This will help you connect with interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an On-Train Ticket Examiner, you'll be interacting with passengers all day. Role-play scenarios with friends or family to get comfortable handling different situations, from ticketing to assisting those with disabilities.
✨Tip Number 3
Be ready to showcase your adaptability! Think of examples from your past experiences where you've had to stay calm under pressure or manage a busy environment. This will demonstrate your ability to thrive in the dynamic rail travel setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t forget to highlight your passion for service in your application!
We think you need these skills to ace On Train Ticket Examiner - Dalmuir
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how you connect with people and create a welcoming atmosphere, so share any relevant experiences that highlight your warm, engaging approach.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities we're looking for. Mention your ability to manage crowded conditions and assist passengers, as these are key aspects of the On-Train Ticket Examiner role.
Highlight Teamwork and Independence: We value both teamwork and the ability to work independently. In your application, give examples of how you've thrived in a team environment while also being confident in taking initiative on your own.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our fantastic team at ScotRail.
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an On-Train Ticket Examiner. Familiarise yourself with ticketing processes, customer service expectations, and how to assist passengers with disabilities. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is all about connecting with passengers, be prepared to share examples of how you've successfully interacted with customers in the past. Think of situations where you resolved issues or made someone's journey more enjoyable. This will demonstrate your warm, engaging approach that the company values.
✨Demonstrate Adaptability
The job requires you to manage crowded conditions and stay calm under pressure. Be ready to discuss times when you've had to adapt quickly to changing situations. Highlight your ability to remain organised and composed, as these traits are crucial for ensuring a smooth experience for passengers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how the company supports diversity and inclusion. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.