Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with enquiries and provide support through our Telecare service.
- Company: Join a compassionate team dedicated to making a difference in Sunderland.
- Benefits: Earn £13.26 per hour with flexible shifts and the chance to work up to 35 hours weekly.
- Why this job: Make a real impact on residents' lives while gaining valuable experience.
- Qualifications: Looking for dedicated individuals with a passion for customer service.
- Other info: Be part of a supportive environment with opportunities for growth.
The predicted salary is between 11 - 16 £ per hour.
Customer Services Officer needed
Salary: £13.26 per hour
Location: Sunderland - Leechmere Centre/Agile working
Hours: Monday - Sunday 7am - 11pm (shifts) till March 2026 with the possibility of extension
Hours: 24/7 shift coverage, variable shift patterns: am-3pm, 9am-5pm, 3pm-11pm, 5pm-1am, 11pm-7am
Working up to 35 hours per week
Service Area: Telecare & Out of Hours Support
Key responsibilities:- Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.
- Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.
We are looking for dedicated and compassionate individuals to join our Customer Enabling Services team, working within our vital Telecare service. This is a fast-paced, rewarding role where you will make a real difference to the lives of residents across Sunderland.
As a Customer Enabling Services Officer, you will be the first point of contact for residents using our Telecare alarm system and for Out of Hours emergency calls. Working as part of a 24/7 service, you will handle a wide range of enquiries, provide reassurance, and coordinate timely responses to ensure the safety and wellbeing of our customers.
Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer service advisor in North East employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service advisor in North East
✨Tip Number 1
Get to know the company! Research Blue Arrow and their values, especially their commitment to being a Disability Confident Employer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Services Officer and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it's really like to work in the Telecare service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Customer service advisor in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Customer Services Officer. We want to see how you can make a difference in our Telecare service!
Show Your Compassion: Since this role is all about helping others, don’t forget to showcase your compassionate side. Share examples of how you've gone above and beyond for customers in the past – it’ll really resonate with us!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be handling detailed enquiries from customers. Make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Officer. Familiarise yourself with the Telecare service and the types of enquiries you might handle. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Compassion
Since this role involves supporting residents in potentially stressful situations, it's crucial to convey your compassionate side. Prepare examples from your past experiences where you've helped someone in need or resolved a difficult situation with empathy. This will highlight your suitability for the role.
✨Practice Common Scenarios
Think about the kinds of calls you might receive as a Customer Services Officer. Practise responding to common scenarios, such as handling complaints or providing reassurance during emergencies. This will help you feel more confident and prepared during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
