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- Tasks: Lead a team to deliver exceptional catering experiences and drive sales.
- Company: Popular independent garden centre known for its catering excellence.
- Benefits: Competitive salary, pension, well-being scheme, and paid holidays.
- Why this job: Join a dynamic team and elevate the catering experience in a vibrant environment.
- Qualifications: Experience as a Front of House Manager and strong leadership skills.
- Other info: Opportunity for personal growth and to make a real impact in the community.
The predicted salary is between 32500 - 45500 £ per year.
A popular independent garden centre is seeking to appoint a Front of House Manager to lead a team of 20 and continue the site's reputation for catering excellence!
Key Info:
- Salary: From £32,500
- Hours: Permanent, Full Time (Rotered Shift pattern - alternate weekends)
- Location: Thetford, Norfolk
- Great staff benefits package (pension, well-being scheme, paid holiday, and lots more!)
Purpose:
- To manage the efficient running of the catering offer on a day-to-day basis
- To drive the sales and profitability of catering ensuring financial budgets are achieved
- To evolve and develop the catering offer to a market leading position
- To ensure the agreed standards are always maintained
- To work closely with Head Chef to achieve the efficient running of the catering offer on a day-to-day basis
Role and Responsibilities:
- To assist developing, documenting, agreeing, and implementing the catering strategy
- To proactively serve and help customers in need of assistance, resolving queries/complaints
- To ensure service times are acceptable with excellent food served every time
- To ensure high levels of hospitality at all times
- To manage customer reviews/comments online and in store
- To ensure food and wages costs are within the agreed budget
- To drive the marketing and events of the department
- To ensure the agreed procedures for Food Safety are carried out
- To provide the team with the guidance and priorities for the business
- To coach and develop the team to deliver the required results
- To manage the team on a day-to-day basis including their motivation and morale
- To manage the induction process for catering working closely with the Operations Manager
- To hold regular meetings with the team to improve performance
- To oversee the management of the catering till operations, including scanning accuracy
- To manage all catering goods in, booking in and invoice balancing working closely with the Supply Chain & Stock Control manager
Requirements:
- Experience as a Front of House Manager in a similar venue
- Excellent communication skills
- Strong leadership skills
- Passionate about food
- Enthusiastic attitude and willingness to take operation to the next level
Apply Now. Unfortunately, due to the large volume of applications we receive, we can only respond to applicants with relevant work experience. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
FOH Manager - Thetford employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Manager - Thetford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the garden centre. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your enthusiasm for food and hospitality shine through. Share your ideas on how to elevate their catering offer – they’ll love your passion!
✨Tip Number 3
Prepare for situational questions! Think about scenarios you’ve faced as a Front of House Manager and how you handled them. This will show you’re ready to tackle challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace FOH Manager - Thetford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Front of House Manager role. Highlight your leadership experience and any relevant achievements in catering to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about food and how your previous experiences have prepared you for this role. Keep it engaging and personal!
Showcase Your Communication Skills: As a Front of House Manager, excellent communication is key. In your application, demonstrate how you've effectively managed teams and resolved customer queries in the past. We want to see your people skills in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Blue Arrow
✨Know Your Catering Stuff
Make sure you brush up on your knowledge of catering operations and food safety standards. Being able to discuss how you’ve managed a team in a similar environment will show that you’re the right fit for the role.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully led a team before. Think about times when you motivated staff or resolved conflicts. This will demonstrate your strong leadership skills, which are crucial for this position.
✨Customer Service is Key
Be ready to talk about your approach to customer service. Share specific instances where you’ve gone above and beyond to ensure customer satisfaction, as this role requires a high level of hospitality at all times.
✨Budgeting Brilliance
Familiarise yourself with financial management in a catering context. Be prepared to discuss how you’ve previously managed budgets, controlled costs, and driven profitability, as these are essential aspects of the Front of House Manager role.
