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- Tasks: Handle emergency calls and support individuals in distressing situations.
- Company: Join Blue Arrow, a proud Disability Confident Employer.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Interviews on 14th and 26th May; apply now to secure your spot!
- Why this job: Be part of a high-performance team and help others during critical moments.
- Qualifications: Excellent communication skills and the ability to stay calm under pressure.
Blue Arrow is looking for candidates for the Emergency Call Handler role in Norwich. Interview dates are 14th May and 26th May at 09:30 am.
Candidate must be flexible for day and night shifts, also working on weekends. The role involves 12-hour shifts a day.
- Excellent listening skills
- Effective verbal and written communication skills
- Work in an environment where decisions are based upon an ever-changing set of disparate circumstances
- Prioritise and undertake numerous tasks simultaneously
- Remain calm under pressure
- Work as part of a high-performance team
- The ability to take and record information accurately
- Requirement to handle traumatic, emotional and distressing situations
- The ability to manage and support others during times of crisis - most commonly during an emergency call
If you are interested, please apply with your CV and we will contact you to discuss the job.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
NHS - 999 emergency Call Handler - NHS employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NHS - 999 emergency Call Handler - NHS
✨Tip Number 1
Get to know the role inside out! Research what it means to be an emergency call handler. Understand the skills needed, like excellent listening and communication skills, so you can showcase them during your interview.
✨Tip Number 2
Practice staying calm under pressure. Think of scenarios where you might need to make quick decisions or support someone in distress. Role-playing with a friend can help you feel more prepared for those tough questions.
✨Tip Number 3
Be ready to discuss your teamwork experience. This role is all about working as part of a high-performance team, so have examples ready that show how you've collaborated effectively in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace NHS - 999 emergency Call Handler - NHS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent listening skills and effective communication abilities. We want to see how you can handle the unique challenges of an emergency call handler role, so don’t be shy about showcasing relevant experiences!
Showcase Your Calmness: In your application, mention any past experiences where you remained calm under pressure. We’re looking for candidates who can thrive in high-stress situations, so share those stories that demonstrate your ability to manage crises.
Highlight Teamwork: Since this role involves working as part of a high-performance team, make sure to include examples of how you’ve successfully collaborated with others. We love seeing candidates who can contribute positively to a team environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get in touch with you. We’re excited to hear from you and discuss how you can be a part of our team!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you understand what being an emergency call handler involves. Familiarise yourself with the key responsibilities, like managing distressing situations and prioritising tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
Since excellent listening skills are crucial for this position, practice active listening techniques. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says before responding. This shows that you can handle calls effectively and understand the importance of clear communication.
✨Stay Calm Under Pressure
Prepare for situational questions that assess how you handle stress. Think of examples from your past where you remained calm in challenging situations. Share these experiences during the interview to illustrate your ability to manage crises, which is vital for an emergency call handler.
✨Show Team Spirit
Being part of a high-performance team is essential in this role. Be ready to discuss your experience working in teams, especially in high-pressure environments. Highlight how you support others and contribute to team success, as this will resonate well with the interviewers.