Complaints Officer in Newbury

Complaints Officer needed!

Salary: £17.85 per hour

Location: Market Street, RG14

Hours: Monday – Friday 8.30am – 5pm – 37 hours a week

Till March 2026

Job Purpose

To work as a members of the complaints and access to records team ; providing comprehensive admin support to the complaints and Access to Records Managers

Main Duties and Responsibilities

• To act as the first point of contact for customers making an Access to Records (SAR) requestTo provide support in keeping up to date records of Subject Access to Records
• To initiate the SARs process by requesting ID and any other necessary information
• To keep customers informed about the progress of their request.
• To have a basic understanding of the monitoring process in respect of SARs
• To retrieve requested information from electronic systems and WBC paper archives.
• To arrange the file into a suitable format in preparation for redaction
• To make use of redaction software to carry out initial redaction
• To produce a redacted file for Quality Assurance by a senior member of staff
• To complete all work within statutory timescales

Skills

• A friendly and approachable manner with customers
• Experience of using Windows and Microsoft Products
• GCSE minimum grade C in English Maths and ICT or equivalent
• Previous experience of administrative duties
• To be able to retrieve data accurately as required from a variety of manual and IT Systems
• Understanding of GDPR

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people