Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert housing advice and support to prevent homelessness.
- Company: Join a dedicated team at Mandela House, making a difference in the community.
- Benefits: Competitive pay, stable hours, and a chance to help those in need.
- Other info: Work Monday to Friday with opportunities for personal growth.
- Why this job: Make a real impact by helping individuals find secure housing solutions.
- Qualifications: Experience in customer service and providing complex advice is essential.
The predicted salary is between 30000 - 40000 £ per year.
Housing Advice Officer needed!
Salary: 20.98ph
Location: Mandela House, CB2
Hours: Monday - Friday 9am - 5pm, 37 hours a week until July 2026
Responsibilities:
- Provide specialist and comprehensive housing advice and options to members of the public, delivering the Council's statutory homelessness functions and focusing on preventing and relieving homelessness while managing expectations.
- Assess customers' needs and housing options, agreeing these in the form of a personal housing plan; for customers threatened with homelessness, work to prevent homelessness or identify alternative housing options.
- Respond to immediate homelessness situations and arrange placement in emergency accommodation; make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications.
- Work with colleagues and other professionals to offer enhanced housing options that address the root causes of homelessness, securing and sustaining accommodation.
- Offer housing advice pertaining to landlord and tenant law, housing rights; defend possession proceedings and assess housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system.
Experience:
- Demonstrable experience of providing high level customer service.
- Practical experience of providing complex advice to the public.
- Practical experience of negotiating and exerting influence to achieve desired outcomes.
- Experience of interpreting and applying complex information, including legislation, guidance and case law.
- Experience of working effectively on own initiative.
- Experience of contributing and working effectively as part of a team and wider organisation.
Knowledge:
- Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions.
- Understanding of the challenges faced by those experiencing homelessness.
Housing Advice Officer employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and the challenges faced by those experiencing homelessness. We recommend practising common interview questions and scenarios related to housing advice to show you're ready to tackle the role head-on.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've provided high-level support in the past. This will demonstrate your ability to handle complex situations and help potential employers see you in action.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing Advice Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the responsibilities of a Housing Advice Officer. We want to see how you can bring your unique skills to the table!
Showcase Your Experience: Don’t hold back on sharing your past experiences in customer service and providing complex advice. We love seeing real-life examples that demonstrate your ability to handle challenging situations effectively.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Blue Arrow
✨Know Your Stuff
Make sure you brush up on the latest legislation and guidance related to homelessness and housing. Familiarise yourself with the Council's statutory duties and how they apply to real-life situations. This will show that you're not just knowledgeable but also genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided high-level customer service. Think about times when you had to deal with complex situations or negotiate outcomes. Being able to articulate these experiences will demonstrate your capability to handle the challenges of the role.
✨Team Player Vibes
Since this role involves working with colleagues and other professionals, be ready to discuss how you’ve successfully collaborated in the past. Share specific instances where teamwork led to positive outcomes, especially in challenging situations related to housing advice.
✨Empathy is Key
Understanding the challenges faced by those experiencing homelessness is crucial. Be prepared to talk about how you would approach sensitive situations with empathy and respect. Showing that you can connect with people on a personal level will set you apart from other candidates.