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- Tasks: Coordinate helpdesk operations, manage service requests, and ensure timely job completion.
- Company: Join a leading organisation supporting critical hospital operations in Smethwick.
- Benefits: Earn £13.85 per hour with flexible 4on 4off shifts and valuable experience.
- Why this job: Make a real impact on patient care while developing your skills in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and IT proficiency required.
- Other info: Opportunity to work independently and collaboratively in a fast-paced setting.
Helpdesk Coordinator (JO-2506-65923) Smethwick, England
Salary: GBP13.85 per hour
Our client is currently recruiting for a Helpdesk Coordinator at their site in Smethwick B66.
Job role: Helpdesk Coordinator
Pay: £13.85 p/h PAYE
Start date: 30/06/2025
Duration: 3 months
Shifts: 7pm to 7am on a 4on 4off pattern
This role supports critical hospital operations. Handling service requests with care and professionalism is essential to ensure seamless service delivery and patient care.
You will be the first point of contact for service requests, responsible for jeopardy management, dispatching engineers, and tracking job progress to prevent delays and ensure SLAs are met.
Key Responsibilities:
- Respond to incoming calls and emails, logging and managing service requests.
- Prioritise and dispatch work orders to engineers, ensuring jobs are dispatched to the right engineer and completed on time.
- Jeopardy management: Ensure all work orders are logged correctly and tracked in the system, providing accurate updates and reporting. Monitor and mitigate failed jobs, ensuring timely intervention when necessary.
- Work collaboratively with other teams and contractors to resolve queries efficiently.
- Maintain high standards of customer service and professionalism at all times, recognising the impact on patient care.
What We Are Looking For:
- Experience providing excellent customer service, ideally in a helpdesk environment or call centre.
- Excellent communication skills, both oral and written.
- Ability to work independently and as part of a team.
- Strong IT skills, including Microsoft Office and management systems.
- A well-organised approach, with the ability to prioritise workload effectively.
- The ability to multi-task in a fast-paced work environment.
- Knowledge of a CAFM system (Maximo) is desirable.
This is an exciting opportunity to join a leading organisation where you can develop your skills and contribute to delivering excellent service.
If you meet the above criteria and feel this is the role for you, please apply online.
Application Details:
Name: Please include your first and last name.
Email: Please include your email address.
Phone: Please include your country code.
CV / Resume: Please attach your CV or Resume.
Work Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work in the country.
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Helpdesk Coordinator employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the specific software and systems mentioned in the job description, especially CAFM systems like Maximo. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for service requests. Role-play scenarios with friends or family to enhance your ability to handle calls and emails professionally and efficiently.
✨Tip Number 3
Research the company and its operations, particularly how they impact patient care. Understanding their mission and values will help you align your responses during any interviews and show that you're genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to manage multiple tasks and prioritise effectively. Being able to discuss real-life situations where you've excelled in a fast-paced environment will set you apart from other candidates.
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous helpdesk or call centre roles. Emphasise your communication skills and ability to work under pressure, as these are crucial for the Helpdesk Coordinator position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Explain how your skills and experiences align with the role, particularly your ability to manage service requests and work collaboratively with teams.
Highlight IT Skills: Since strong IT skills are essential for this role, make sure to mention your proficiency in Microsoft Office and any management systems you have used. If you have experience with CAFM systems like Maximo, be sure to include that as well.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is vital for a role that supports critical hospital operations.
How to prepare for a job interview at Blue Arrow
✨Showcase Your Customer Service Skills
Since the role involves handling service requests, it's crucial to demonstrate your experience in providing excellent customer service. Prepare examples from your past roles where you successfully resolved customer issues or improved service delivery.
✨Familiarise Yourself with Jeopardy Management
Understanding jeopardy management is key for this position. Be ready to discuss how you would track and manage work orders, ensuring timely updates and interventions. If you have experience with similar systems, mention that too!
✨Highlight Your IT Proficiency
The job requires strong IT skills, particularly with Microsoft Office and management systems. Brush up on these tools and be prepared to discuss how you've used them in previous roles to enhance efficiency and communication.
✨Demonstrate Team Collaboration
This role involves working closely with other teams and contractors. Share examples of how you've effectively collaborated in a team setting to resolve queries or improve processes, showcasing your ability to work well with others.
