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- Tasks: Answer helpdesk calls, log queries, and provide admin support.
- Company: Blue Arrow Recruitment, committed to finding great work opportunities.
- Benefits: Competitive pay of £12.21 per hour plus holiday pay.
- Why this job: Gain valuable experience in a supportive environment with full training provided.
- Qualifications: Strong communication skills and basic IT knowledge required.
- Other info: Part-time role with set hours, ideal for proactive individuals.
Overview
Helpdesk Administrator
Location: Washington Road, Sunderland
Hours: Monday to Friday, 8:00am – 1:00pm
Pay: £12.21 per hour + holiday pay
Start Date: ASAP
Blue Arrow Recruitment is currently seeking a Helpdesk Administrator for a valued client based in Sunderland. This is a temporary, part-time role ideal for someone with strong communication skills and a proactive attitude.
Key Responsibilities
- Answering incoming helpdesk calls
- Logging calls and queries into the IT system (full training provided)
- Data input and administrative support
- Escalating issues to management when necessary
- Providing feedback and updates to clients
Requirements
- Excellent telephone manner and attention to detail
- Ability to work independently and as part of a team
- Basic IT skills (training on internal systems will be provided)
- Please note: Students will not be considered for this role due to set working hours
Please apply by attaching your CV to this advert and one of the team will be in touch to discuss your application further
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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Helpdesk Administrator employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires a strong telephone manner, try role-playing with a friend or family member. The more comfortable you are on the phone, the better you'll perform during the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your communication skills and attention to detail, as these are key for the Helpdesk Administrator role. We want to see how your experience aligns with the job description!
Show Off Your Proactive Attitude: In your cover letter, give examples of how you've taken initiative in previous roles. We love candidates who can demonstrate a proactive approach to problem-solving!
Keep It Professional: While we appreciate a friendly tone, ensure your application is professional. Use clear language and check for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get back to you quickly. We’re excited to hear from you!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Helpdesk Administrator. Familiarise yourself with tasks like answering calls, logging queries, and providing updates. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles or situations. This will showcase your ability to handle helpdesk calls with confidence.
✨Highlight Your Attention to Detail
Attention to detail is essential for logging calls and data input. Think of specific instances where your attention to detail made a difference in your work. Sharing these examples will help you stand out as a candidate who takes pride in their work.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or what success looks like in this role. This shows you're genuinely interested and helps you assess if the company is the right fit for you.
