Station Gateline Assistant - A Rewarding Career in Rail Travel
Location: Edinburgh Waverly (Must be within a 45-minute travel distance)
Salary: £26,731 per annum + 3% commission
Contract: Permanent, Full Time (35hrs per week)
Hours: Various shifts and weekend working
Due to the shift patterns required, applicants must have a reliable means of travelling to and from the station for early morning and late evening shifts.
Looking for a role where you can thrive, grow, and make a difference?
Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You'll Be Doing:
· Provide customer information and assistance, including support for wheelchair users.
· Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment.
· Check tickets and supporting documents.
· Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary.
· Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills.
· Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate.
· Assist with customer direction and queue management to maintain smooth movement through the gateline area.
· Carry out queue-busting duties as required.
· Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates.
· Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment.
Who We're Looking For:
We welcome applicants who:
· Have a warm, engaging approach and love connecting with others.
· Excel in communication -building trust and rapport with ...
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