Customer Care Specialist in Edinburgh

Put Customers First and Build Your Career in Customer Service Are you passionate about delivering exceptional customer experiences? Do you thrive on solving problems and making things right? We're looking for customer-focused, solutions-driven professionals to join a leading online retail brand in a fast-paced contact centre environment. Key Responsibilities · Handle inbound and outbound customer queries via phone, email, live chat, and social media · Provide clear advice and support throughout the customer journey · Resolve issues quickly and effectively, ensuring customer satisfaction · Coordinate with suppliers and partners to guarantee smooth service delivery · Manage complaints with empathy and a solutions-first approach What We're Looking For · Excellent communication and active listening skills · Strong problem-solving ability and attention to detail · Ability to multitask and manage workload effectively · Previous experience in customer service, contact centre, or retail support roles preferred · Positive attitude and team player mindset Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people