At a Glance
- Tasks: Support student wellbeing and create a safe, welcoming campus environment.
- Company: Join a dynamic higher education institution focused on student support.
- Benefits: Earn £14.44-£15.21 per hour with paid training and flexible shifts.
- Other info: Enjoy a supportive team culture and opportunities for personal development.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and a valid SIA Door Supervisor Licence required.
The predicted salary is between 14.44 - 14.44 £ per hour.
Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly.
Ad Hoc Campus Opportunities | Higher Education Sector
Location: BN2 postcode area, South Coast
Pay Rate: £14.44 - £15.21 p/h
Contract Type: Ongoing, Ad Hoc Assignments
Shift Pattern: 12-hour shifts (7am-7pm or 7pm-7am), 7 days per week
Start Date: From November 2026
We're building a small, dedicated pool of reliable and professional individuals to support a busy higher education campus during periods of annual leave, absence and additional operational requirements. This is not a traditional door supervision role.
We're looking for approachable, customer-focused individuals who can provide reassurance, guidance and support to students, staff and visitors. The successful candidates will play an important role in promoting student wellbeing, undertaking welfare checks, signposting support services and helping create a safe, secure and welcoming campus environment.
If your experience comes from customer service, housing support, care, student support, hospitality, community engagement, welfare services, education or security with a strong customer-focused approach, we'd love to hear from you.
The Role
You could be working as security across a variety of campus locations including:
- General campus
- Student accommodation and halls of residence
- University libraries
- University events and public-facing areas
Typical duties may include:
- Providing a visible, professional and approachable presence across campus
- Supporting students who may be distressed, vulnerable or require assistance
- Conducting welfare checks where there are concerns for student wellbeing
- Signposting students to relevant support services
- Assisting visitors, students and parents with queries and guidance
- Monitoring buildings and grounds and reporting concerns
- Supporting access control and general security procedures
- Helping maintain a safe, inclusive and welcoming environment for all campus users
What We're Looking For
We're particularly interested in candidates who are:
- Friendly, approachable and genuinely enjoy helping people
- Excellent communicators with strong customer service skills
- Calm, reassuring and professional under pressure
- Comfortable dealing sensitively with welfare and wellbeing concerns
- Reliable, punctual and flexible to work at short notice
- Confident working independently and as part of a team
- Looking to support students in a positive and caring environment
Essential Requirements
- Valid SIA Door Supervisor Licence
- Full UK Driving Licence (driving university vans will form a part of this role)
- Ability to obtain or hold a Standard DBS Check
- Two years' employment references
- Right to Work in the UK
Training & Development
Full paid training is provided. Training may include:
- Paid shadow shifts with experienced team members
- Online learning programmes
- Face-to-face training sessions
- Site-specific inductions
- Ongoing development across multiple campus environments
- All mandatory training and induction time is fully paid.
Successful workers will initially complete a paid 12-hour shadow shift before being signed off for independent working.
Why Apply?
- £14.44 per hour PAYE
- Paid training and shadowing
- Flexible ad hoc assignments
- Opportunity to support students and make a genuine difference
- Varied work across a dynamic educational environment
- Welcoming team culture focused on wellbeing, support and service
Please Note: This is not a traditional door supervision/security role. Success in this position comes from strong communication skills, empathy, sound judgement and a commitment to supporting students, staff and visitors in a welcoming university environment.
Apply today to join our Student Welfare & Safety Officer talent pool and help support a safe, welcoming and inclusive campus community.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Student Welfare & Security Officer in Eastbourne employer: Blue Arrow
As a Quality Assurance Technologist at our esteemed food manufacturing client in Portbury, Bristol, you will be part of a dynamic team that prioritises food safety and quality. The company fosters a collaborative work culture, offering opportunities for professional growth and development while ensuring a supportive environment where your contributions are valued. With a competitive hourly rate and a commitment to employee well-being, this role provides a meaningful opportunity to make a real impact in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Student Welfare & Security Officer in Eastbourne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Blue Arrow.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Blue Arrow. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Student Welfare & Security Officer in Eastbourne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Blue Arrow.
How to prepare for a job interview at Blue Arrow
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Blue Arrow's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Blue Arrow offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
