At a Glance
- Tasks: Handle inbound sales and customer service enquiries for holiday bookings.
- Company: Join a fun, customer-focused team at a global organisation.
- Benefits: Earn £12.79 per hour with full training and remote work options.
- Other info: Enjoy excellent career development prospects in a dynamic environment.
- Why this job: Make a real impact by helping customers plan unforgettable holidays.
- Qualifications: Fluent in Dutch and English with proven sales experience.
Location: Hybrid from London Office
Job Type: Temporary to Permanent
Pay Rate: £12.79 per hour
Working Hours:
- Monday to Friday: 08:00 - 16:00, 12:00 - 20:00
- Saturday & Sunday: 08:00 - 18:00
We are currently seeking enthusiastic and results-driven Dutch Speaking Inbound Sales & Customer Service Agents to support customers of Centre Parcs, Pierre et Vacances and Maeva. If you have a passion for sales, enjoy speaking with customers, and thrive in a target-driven environment, we’d love to hear from you.
What You’ll Be Doing:
- Handling inbound sales and customer service enquiries.
- Converting customer enquiries into confirmed holiday bookings.
- Identifying opportunities to upsell upgrades, activities, extended stays, and additional products.
- Managing booking amendments, cancellations, and confirmations.
- Delivering outstanding customer service while achieving individual and team performance targets.
- Building rapport with customers and creating memorable holiday experiences.
What We’re Looking For:
- Fluent Dutch and English language skills.
- Proven sales experience, ideally within travel, hospitality, retail, telecommunications, or contact centre environments.
- Strong ability to influence, convert, and close sales opportunities.
- Excellent communication and relationship-building skills.
- Self-motivated with a passion for achieving and exceeding targets.
- Ability to work independently in a fast-paced environment.
- Strong attention to detail and multitasking abilities.
- Understanding of contact centre KPIs and performance measures.
What You’ll Receive:
- £12.79 per hour.
- Temporary to permanent opportunity.
- Full training and ongoing support.
- Remote working environment.
- Opportunity to join a global organisation with excellent career development prospects.
- A fun, customer-focused team culture.
If you’re fluent in Dutch, passionate about sales, and looking for a role where you can make a real impact while helping customers plan unforgettable holidays, we’d love to hear from you. Apply now to start your journey!
Dutch Inbound Sales & Customer Service Agent employer: Blue Arrow
As a Quality Assurance Technologist at our esteemed food manufacturing client in Portbury, Bristol, you will be part of a dynamic team that prioritises food safety and quality. The company fosters a collaborative work culture, offering opportunities for professional growth and development while ensuring a supportive environment where your contributions are valued. With a competitive hourly rate and a commitment to employee well-being, this role provides a meaningful opportunity to make a real impact in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Inbound Sales & Customer Service Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Blue Arrow. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Blue Arrow before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dutch Inbound Sales & Customer Service Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Blue Arrow:Your cover letter is your chance to shine! Tell us why you want to work at Blue Arrow specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Blue Arrow!
How to prepare for a job interview at Blue Arrow
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
