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- Tasks: Provide critical customer service during emergency calls, making a real difference in people's lives.
- Company: Join the UK's largest telecoms provider with over 85 years of trusted service.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Other info: Inclusive employer committed to diversity and career progression opportunities.
- Why this job: Be the calm voice in emergencies and help those in need every single shift.
- Qualifications: Strong communication skills, ability to type 50 WPM with high accuracy, and composure under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dundee
Pay Rates: £13.97 to £39.54 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 08/06/2026
Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)
Training: Full-time, 100% attendance required for the first 6 weeks
We're inviting you to bring your skills to a role that truly makes a difference - joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year we make a difference to people's lives. We provide critical services, where accuracy, speed and response ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK.
Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments; you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
- Communicate clearly and empathetically under pressure
- Think critically and follow structured processes
- Type at least 50 words per minute with 98% accuracy
- Stay composed in emotionally challenging situations
Shift Patterns: Nightshifts with hours falling between the hours of 7PM and 8AM.
Training: Full-time Monday - Friday & will take place 20:00 - 04:45am. Once training has been completed you will then move onto your shift pattern.
Full Training & Career Progression: You'll receive comprehensive training and ongoing support.
Rewards & Benefits:
- Competitive pay & overtime opportunities
- Career development opportunities
- Full paid training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday
Application Process:
- Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
- Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
- Pre-employment Checks (DBS & references)
Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
Customer Service in Dundee, Scotland employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Dundee, Scotland
✨Tip Number 1
Get to know the company! Research Blue Arrow and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you align with their mission.
✨Tip Number 2
Practice your typing skills! Since accuracy and speed are crucial for this role, spend some time honing your typing abilities to ensure you can hit that 50 WPM at 98% accuracy without breaking a sweat.
✨Tip Number 3
Prepare for those tough questions! Think about scenarios where you've had to stay calm under pressure or show empathy. Having real-life examples ready will help you shine during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining a team that makes a difference every day.
We think you need these skills to ace Customer Service in Dundee, Scotland
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others, especially in tough situations. This role is all about making a difference, so we want to know how you connect with people.
Highlight Your Typing Skills: Since typing speed and accuracy are key for this role, make sure to mention your typing skills clearly. If you can type 50 words per minute with high accuracy, shout it out! We love seeing those numbers.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, especially when it comes to your qualifications and experiences. Make it easy for us to see why you're a great fit!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you understand the specifics of the Customer Service role. Familiarise yourself with the responsibilities, especially the importance of empathy and communication under pressure. This will help you demonstrate your suitability for the position.
✨Practice Your Typing Skills
Since typing speed and accuracy are crucial for this job, practice typing at least 50 words per minute with 98% accuracy. Use online typing tests to track your progress and get comfortable with the format you'll be assessed on during the interview.
✨Prepare for Emotional Scenarios
Think about how you would handle emotionally challenging situations. Prepare examples from your past experiences where you've had to stay calm and composed under pressure. This will show that you can handle the demands of the role effectively.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.