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- Tasks: Convert spoken words into text in real-time, ensuring smooth communication.
- Company: Join Relay UK, a vital service for the deaf and hard of hearing.
- Benefits: Competitive pay, full training, career progression, and 28 days paid holiday.
- Why this job: Make a real difference by helping people communicate in critical situations.
- Qualifications: Typing speed of 50 WPM with 98% accuracy and empathetic communication skills.
- Other info: Flexible shift patterns and a supportive, inclusive work environment.
The predicted salary is between 11 - 23 £ per hour.
Relay UK Typist Location: Dundee, Scotland
Pay: £13.42 - £31.37 per hour (depending on shift pattern)
Contract: Temporary to Permanent
Start Date: 16/03/2026
Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)
Training: Full-time for 4 weeks (100% attendance required) - this covers the period between 16/03/2026 to 10/04/2026 where no holidays can be taken.
Do you type 50 words per minute with 98% accuracy? Your typing skills can make a real difference. This is a Relay Typist role, where speed and precision are essential to help people communicate in critical situations. Relay UK is a vital service that enables deaf, hard of hearing, and speech-impaired individuals to connect with emergency services, businesses, and loved ones. You'll be the link that ensures conversations happen smoothly and quickly, sometimes in life-or-death circumstances.
What You’ll Do
- Act as a Relay Typist, converting spoken words into text in real time with exceptional accuracy.
- Support a range of services, including Relay UK calls, Emergency (999/112), Directory Enquiries (118500), and other essential communication channels.
- Communicate calmly and empathetically under pressure.
- Your ability to type fast and accurately ensures accessibility and safety for thousands of people.
What We’re Looking For
- Typing speed: 50 WPM with 98% accuracy (tested during application)
- Clear, empathetic communication skills
- Ability to stay composed in emotionally challenging situations
- Critical thinking and process adherence
Shift Patterns
- Option 1: 4 weeks of shifts between 08:00-19:00
- Option 2: 4 weeks of shifts between 08:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
- Rest days will vary over the weeks with some rest days falling on both weekdays & weekends.
Rewards & Benefits
- Competitive pay & overtime opportunities
- Full paid training & career progression
- Access to Blue Arrow training portal
- Pension scheme & 28 days paid holiday
Application Process
- Audio Typing Screening (50 WPM @ 98% accuracy) and Teams Interview
- Client Interview & Typing Assessment
- Pre-employment checks (DBS & references)
Ready to make a real difference? Apply today and join a team that helps people communicate when it matters most. We are proud to be an inclusive employer. Applications from all backgrounds are welcome. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Locations
BT Typing Secretary in Dundee, Scotland employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BT Typing Secretary in Dundee, Scotland
✨Tip Number 1
Get your typing skills up to scratch! Make sure you can hit that 50 WPM with 98% accuracy before applying. We recommend doing some practice tests online to boost your confidence and speed.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Think about how you can stay calm and empathetic under pressure, as this role is all about helping others in critical situations.
✨Tip Number 3
When you apply, do it through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the resources we offer to help you succeed.
✨Tip Number 4
Don’t forget to research Relay UK and understand the importance of the role. Knowing the impact you can make will not only help you in interviews but also show your genuine interest in the position.
We think you need these skills to ace BT Typing Secretary in Dundee, Scotland
Some tips for your application 🫡
Show Off Your Typing Skills: Make sure to highlight your typing speed and accuracy right from the start. We want to see that you can hit that 50 WPM with 98% accuracy, so if you've got any certificates or past experiences, flaunt them!
Communicate Clearly and Calmly: In your application, let us know how you handle pressure and communicate empathetically. This role is all about being the calm in the storm, so share examples of how you've done this in the past.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their applications to the job description. Mention specific skills and experiences that relate directly to the Relay Typist role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Blue Arrow
✨Master Your Typing Skills
Before the interview, make sure you can confidently type at least 50 words per minute with 98% accuracy. Practise with online typing tests to sharpen your skills. This will not only help you pass the typing assessment but also show your commitment to the role.
✨Showcase Your Empathy
During the interview, be prepared to discuss how you handle emotionally charged situations. Relay UK is all about communication under pressure, so share examples of times when you've remained calm and empathetic in challenging scenarios.
✨Understand the Role
Familiarise yourself with the responsibilities of a Relay Typist. Research what it means to convert spoken words into text in real-time and the importance of this service for individuals who are deaf or hard of hearing. This knowledge will impress your interviewers and demonstrate your genuine interest.
✨Prepare for Shift Patterns
Be ready to discuss your availability for the shift patterns mentioned in the job description. Think about how you can manage your time effectively, especially since the role requires flexibility with weekends and bank holidays. Showing that you're adaptable will work in your favour.
