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- Tasks: Provide critical customer service during emergency calls, making a real difference in people's lives.
- Company: Join the UK's largest telecoms provider with over 85 years of trusted service.
- Benefits: Competitive pay, career development, full training, and 28 days paid holiday.
- Other info: Flexible shifts, inclusive workplace, and opportunities for career progression.
- Why this job: Be the calm voice in emergencies and help those in need every shift.
- Qualifications: Strong communication skills, ability to type 50 WPM with high accuracy, and composure under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Location: Dundee
Pay Rates: £13.97 to £39.54 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 08/06/2026
Hours: 37.5hrs (5 days over 7, including weekends and bank holidays)
Training: Full-time, 100% attendance required for the first 6 weeks
We're inviting you to bring your skills to a role that truly makes a difference - joining the UK's largest telecoms provider, trusted for over 85 years to handle 999 emergency calls. As part of a team working 24/7 365 days a year, we make a difference to people's lives. We provide critical services, where accuracy, speed and response ensure people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK.
Your role is to have empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence. As a Customer Service Advisor, you'll be the first point of contact for people in their most critical moments; you will calmly and quickly be directing them to the right emergency service. This is more than a call handler role - it's a chance to make a real difference, every single shift.
We're looking for individuals who can:
- Communicate clearly and empathetically under pressure
- Think critically and follow structured processes
- Type at least 50 words per minute with 98% accuracy
- Stay composed in emotionally challenging situations
Shift Patterns: Nightshifts with hours falling between the hours of 7PM and 8AM.
Training: Full-time Monday - Friday & will take place 20:00 - 04:45am. Once training has been completed you will then move onto your shift pattern.
Full Training & Career Progression: You'll receive comprehensive training and ongoing support.
Rewards & Benefits:
- Competitive pay & overtime opportunities
- Career development opportunities
- Full paid training
- Instant access to Blue Arrow training portal
- Auto enrolment in pension scheme
- 28 days paid holiday
Application Process:
- Interview & Audio Typing Screening (50 WPM @ 98% accuracy)
- Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
- Pre-employment Checks (DBS & references)
Ready to Make a Real Difference? If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters. We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Customer Service in Douglas employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Douglas
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect your skills to what they care about during interviews.
✨Tip Number 2
Practice your typing skills! Since you'll need to type at least 50 words per minute with high accuracy, consider using online typing tests to boost your speed and confidence before the assessment.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle stressful situations or communicate with empathy. Use real-life examples to show how you can make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Customer Service in Douglas
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your empathetic side! Share experiences where you've helped others, especially in tough situations. This role is all about making a difference, so we want to know how you connect with people.
Highlight Your Communication Skills: Make sure to emphasise your communication skills in your written application. We’re looking for clear and confident communicators, so give examples of how you've effectively communicated under pressure or in challenging scenarios.
Demonstrate Your Typing Skills: Since typing speed and accuracy are crucial, mention your typing skills right off the bat. If you can type 50 words per minute with high accuracy, let us know! It’s a key part of the role, and we want to see that you’ve got it covered.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at Blue Arrow
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Advisor. Familiarise yourself with the importance of empathy and clear communication, especially in high-pressure situations. This will help you demonstrate your suitability for the role.
✨Practice Your Typing Skills
Since typing speed and accuracy are crucial for this position, practice typing at least 50 words per minute with 98% accuracy. Use online typing tests to track your progress and get comfortable with real-time typing scenarios, as this will be part of your assessment.
✨Prepare for Emotional Scenarios
Think about how you would handle emotionally challenging situations. Prepare examples from your past experiences where you had to stay calm under pressure. This will show your potential employer that you can manage difficult calls effectively.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or career progression opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.