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- Tasks: Support sales staff, process orders, and maintain customer relationships.
- Company: Join Blue Arrow, a Disability Confident Employer dedicated to great work opportunities.
- Benefits: Enjoy overtime pay and flexible shifts, including time off in lieu for Sundays.
- Why this job: Be the first point of contact for customers and thrive in a dynamic team environment.
- Qualifications: Strong communication skills, IT proficiency, and ability to work independently are essential.
- Other info: Ideal for those with experience in foodservice or customer service.
The predicted salary is between 24000 - 36000 £ per year.
Reports to - Customer Service Supervisor
Main Duties - The post holder will be enthusiastic, organised, hard-working and have the ability to work on their own initiative under pressure, problem solve, work to deadlines and maintain positive relationships with both customers and other members of the Customer Service team. The post holder will be responsible for:
- Providing a high level of sales support to Food Service sales staff
- Receiving and processing telephone and email orders
- Selling promotions
- Assisting Sales Representatives with pricing and customer queries
- Building and maintaining good customer relationships
- Being the first point of contact for customers with queries on products, orders, and deliveries
- Checking data accuracy on pricing and orders ahead of invoicing
- Providing excellent customer services
Essential Criteria
The post holder will:
- Be available to work the following shifts: Monday to Friday 9.30am to 5.30pm, and every third Sunday from 1.30pm to 5.30pm. Working on a Sunday can be paid at time and a half or time off in lieu.
- Be flexible to cover shifts when required.
- Have an excellent telephone manner.
- Have excellent IT skills and be proficient in the use of MS Office and Excel.
- Have strong organisational skills.
- Have excellent use of written and spoken English with the ability to interact internally and externally.
- Be able to work independently and as part of a team.
- Be able to manage their time effectively.
- Be comfortable with responsibility and meeting deadlines.
Desirable Criteria
The post holder will:
- Have experience in the foodservice industry.
- Have worked in a customer services environment, processing customer orders.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Skills: Customer Service, Admin, sales, foodservice industry, Belfast
Benefits: overtime available
Customer Service Operative employer: Blue Arrow
Contact Detail:
Blue Arrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operative
✨Tip Number 1
Familiarise yourself with the food service industry. Understanding the products and services offered will help you engage more effectively with customers and demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your telephone manner. Since you'll be the first point of contact for customers, having a friendly and professional phone voice can make a significant difference in how customers perceive the service.
✨Tip Number 3
Brush up on your IT skills, especially in MS Office and Excel. Being proficient in these tools will not only help you in your day-to-day tasks but also show that you're prepared to handle the technical aspects of the role.
✨Tip Number 4
Demonstrate your organisational skills by preparing examples of how you've managed time effectively in previous roles. This will highlight your ability to work under pressure and meet deadlines, which is crucial for this position.
We think you need these skills to ace Customer Service Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in MS Office and Excel. Use keywords from the job listing to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains how your skills and experiences align with the responsibilities of the Customer Service Operative position. Mention your ability to work under pressure and maintain positive relationships.
Showcase Your Communication Skills: Since excellent written and spoken English is essential, ensure your application is free from grammatical errors and clearly communicates your qualifications. Consider including examples of how you've effectively interacted with customers in previous roles.
Highlight Flexibility and Availability: In your application, emphasise your willingness to work the required shifts and cover when needed. This shows your commitment and adaptability, which are key traits for this role.
How to prepare for a job interview at Blue Arrow
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role during the interview. Companies like to see candidates who are genuinely excited about the opportunity and the chance to contribute to their team.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully handled customer queries or resolved issues in the past. This will showcase your ability to think on your feet and maintain positive relationships with customers.
✨Highlight Your IT Proficiency
Since the role requires excellent IT skills, be ready to discuss your experience with MS Office and Excel. You might even want to mention specific tasks you've accomplished using these tools.
✨Emphasise Teamwork and Independence
Be prepared to talk about your ability to work both independently and as part of a team. Share examples that illustrate your organisational skills and how you manage your time effectively under pressure.
